Manchester’s principal station
Important information – Coronavirus
Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.
Visit our coronavirus travel advice page for more information.
Wear a face covering
You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.
Passenger assistance
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see the accessibility section below for more information.
Facilities
- Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
- Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
- We are cleaning stations throughout the day so that those who need to travel can do so more safely.
- As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
- We are making changes in many station areas so that people can social distance and move around more safely.
Retailers
We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.
See it. Say it. Sorted.
When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
Manchester Piccadilly was at the heart of the industrial revolution when the railway came to the city in 1830. The potential to link the city with other industrial towns and cities made Manchester an important centre for railway investment, and its role as a hub continues to this day.
Passenger satisfaction levels are at 86.5 per cent and 30.2 million passengers pass through the station annually.
The busiest of five stations in Manchester, with 14 platforms, Piccadilly opened in 1842.
Station opening hours
- Until further notice, Manchester Piccadilly station is closed in the evening 20 minutes after the last train arrives and reopens in the morning 20 minutes before the 1st train departs.
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
Network Rail helpdesk and general station enquiries: 03457 11 41 41
Find your way around using the Manchester Piccadilly Station Map
British Transport Police
The British Transport Police can be contacted via reception/entrance to Piccadilly Tower.
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
British Transport Police in our stations
In the Fairfield Street short stay car park. Parking is free for 10 minutes. Sat nav postcode: M1 2QF (short stay) / M1 2RP (long stay) There is no access the long stay car park from Ducie Street. If you want to take your bicycle on a train, please check with your train operator first: Main City Centre entrance – up the approach road from the corner of Ducie Street and London Road. Use the Fairfield Street entrance for taxis, short stay parking and the number 147 bus. For information about trains and tickets go to National Rail Enquiries or call on 03457 48 49 50 Metroshuttle 1 2 and 3: Depart from the Piccadilly entrance on circular routes around the centre. They’re free and wheelchair accessible. 147: Departs from Fairfield Street to the universities and central hospitals via Oxford Road, then returns to the station. Local buses leave outside the Fairfield Street entrance and from Piccadilly Gardens. Metrolink trams run to: There are escalators and a lift to the platforms. Tickets machines on the platform. Tickets, timetables and live service updates are available from National Rail Enquiries, 03457 48 49 50, or contact the train company. Ticket office Tickets for today: Advance tickets counter: The ticket office is run by Avanti West Coast. Ticket machines Information point Reception When closed, press the buzzer for assistance (24 hours). Toilets are free of charge. Men’s, women’s, accessible toilets, baby changing: A Radar key is required for the accessible toilets or contact any member of station staff. Please use the train information point or contact any member of railway staff At the station Lost property (contractual hours are): Monday to Friday 09:00 – 17:30 Saturday/Sunday – Closed However operationally permitting we will endeavour to deal with all enquiries including booking in and collections where we can. On board a train You can leave luggage at Excess Baggage Co, between platforms 10 and 11. You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities. For more information visit Excess Baggage or call 020 8090 9935 Trolleys are available throughout the station and in the long-stay car park. There is a £1 coin deposit, which is refunded when the trolley is returned to a bay. Pay as you go wireless internet access is available from BT Wi-Fi. Outside the main entrance at the top of the approach road – see Brompton Dock. There are booths for passport photos on the concourse opposite the ATM's and in the satellite lounge waiting area By the ticket office and the Fairfield Street exit. There are two water fountains at the station: For pricing and general car park information, please visit the APCOA parking web page. There are three Blue Badge spaces within 50 metres of the Fairfield Street entrance. Normal charges apply. Station access is step-free. There are cycle racks on Fairfield Street, in the long stay car park and on Station Approach (off Ducie Street). For information about taking your bicycle on the train, see the to and from section. The car parks are managed by APCOA, 0345 222 4224 . Complaints and refunds: NWRparkingrefunds@apcoa.com They have been awarded the Park Mark for safer parking. For pricing and general car park information, please visit the APCOA parking web page. For pricing and general car park information, please visit the APCOA parking web page. There are 34 Blue Badge spaces, normal charges apply. Access to the station is step-free. All entrances are step-free, and there is level access to all platforms. The ticket office has a low counter, and there are accessible ticket machines around the station. Accessible routes within Manchester Piccadilly station with photos – see National Rail Enquiries’ route planner. The train information booth (outside the ticket office) has a loop. Platforms 1–12 have tactile warning strips; 13 and 14 do not. Coronavirus information:Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you. To book help, contact your train operator giving at least 24 hours notice where possible. Please give as much information as possible: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. Alternatively, ask a member of station staff or go to: Radar key required or contact a member of station staff. Please ask a member of station staff if you need a wheelchair. Mobility buggies are available, please book with your train company giving 24 hours notice where possible. Buses to and from the city leave outside the Fairfield Street entrance and from Piccadilly Gardens. Metroshuttle 1 2 and 3: Depart from the Piccadilly entrance on circular routes around the centre. They’re free and wheelchair accessible. 147: Departs from Fairfield Street to the universities and central hospitals via Oxford Road then returns to the station. Metrolink trams are accessible for wheelchair users. A lift and escalators connect the train station to the platform. They run to: You can buy tickets from machines on the platform. Pick up/drop off: in the short stay car park (details below). Parking (short stay): Fairfield Street, sat nav M1 2QF. Three Blue Badge spaces within 50 metres of the station entrance. Access is step-free; lifts connect to platforms 12, 13 and 14. Parking (long stay): Boad Street, vehicle access on Station Approach. Sat nav M1 2ND. 34 Blue Badge spaces. Taxi rank: at the Fairfield Street entrance. There is a lift to the concourse. For more information visit traintaxi. Click on the link below to search for food, drink and shopping outlets at Manchester Piccadilly station.
Car pick-up / drop-off point
Cycle
Pedestrians
Train
Bus
Tram
Tickets and information
There are machines around the station selling tickets for all train companies. They’re run by Northern or Avanti West Coast.
The reception has moved to the Fairfield Street mezzanine level, next to WHSmith.
Toilets and baby changing
Meeting point
Lost property
Items lost at the station and on board trains terminating at Manchester Piccadilly, will be taken to the lost property office on platform 10. Report lost property online or call 0330 024 0215.
Items found on a train terminating at Piccadilly station will be taken to the lost property office on platform 10. For all other items,please contact the train operating company travelled with.Left luggage
Trolleys
Wi-Fi
Bicycle hire
Photo booths
Telephones
Water fountains
Short stay
Accessible parking
Bicycle parking
About the car parks
Long stay
Proximity parking
Accessible parking
Station accessibility
Step free access
Lifts:
Induction loop
Visually impaired
Requesting assistance
Accessible toilets
Wheelchairs / mobility buggies
Getting to and from the station
Bus
Tram
Car
Taxi