London Victoria

Car

The pick up /drop off point is in the car park on Eccleston Bridge Road. Access is via Bridge Place, Belgrave Road or Bulleid Way.

Sat nav / route finder postcode: SW1W 9SJ.

There is no charge as long as the driver remains with the vehicle. Cars cannot enter Terminus Place.

Taxi

Taxi ranks: Hudson's Place (exit by platform 1–2) and upstairs at the Plaza (exit in Victoria Place). All taxis are wheelchair accessible.

For more information visit traintaxi.

Bicycle

Tickets and information

Ticket office, run by Southern Railway.
Monday – Sunday 04:00 -00:45

Advance Purchase tickets are available to from the Ticket office between 07:00-21:00

Ticket machines
Central concourse (run by Southern) and eastern concourse (run by Southeastern).

Toilets and baby changing

Situated on central concourse (beside Wasabi) and near platform 2 (next to Starbucks).

Cash and bureau de change

There are a number of ATMs within the station.

Telephones

Pay phones available in the station, please refer to the station map for locations.

Car hire

Sixt have a branch in the car park. This is located in the Raft car park, via the Victoria Place shopping centre

Lost property

At the station
Items handed in at the station are kept in the left luggage office. Report lost property online.

Lost property counter hours: Monday to Friday 09:00 – 17:00

Lost property counter hours: Monday to Friday 09:00 – 17:00

On board a train

Items left on trains are collected by the train company.

Left luggage

You can leave luggage at Excess Baggage Co, between platforms 7 and 8, Monday to Sunday 07:00 – 00:00.

You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information visit Excess Baggage or call 020 7963 0957.

Photo booths

Photo booths are available in the station, please refer to the station map for locations.

Long and short stay

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

There are five Blue Badge spaces, the normal tariff applies.

There are more spaces outside the Hudson's Place entrance (between Wilton Road and Bridge Place, sat nav SW1V 1PZ) with step-free access.

Electric charge points

There are three vehicle charge points by the customer service kiosk near the entry to the car park. Registration at Source London is required.

About the car park

Managed by APCOA, 0345 222 4224.
Complaints and refunds: NWRparkingrefunds@apcoa.com

This car park has been awarded the Park Mark for safer parking.

Cycle parking

At the front of the station and upper level entrance in Victoria Place, above platforms 13/14 by the taxi rank. Both are under cover and are monitored by CCTV.

Bikes left at owner's risk –  make sure yours is securely locked.

BTP bicycle security advice.

Station accessibility

Step-free access: Hudson Place, Victoria St, Grosvenor Gardens, Terminus Place and Wilton Rd.
A lift behind unit 44 (see map) and inside WHSmith goes to the upper level of shops in the centre of the station.Access to and from Victoria Place shopping centre is via a lift connecting platform 13/14 to the car park.

Accessible routes within Victoria station with photos – see National Rail Enquiries' route planner.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. At our stations we have face coverings and hand sanitiser available to help us help you.

If you need mobility assistance or help with luggage ask any member of our staff, go to an information point, or the station reception opposite platform 2 by the Wilton St entrance, open Monday to Saturday 07:00 – 21:00.

Alternatively, contact your train operator 24 hours before you travel if possible:

• Gatwick Express – 0845 850 1530, textphone 0845 127 2940
• Southern – 0800 138 1016, textphone 0800 138 1018
• Southeastern – 0800 783 4524, textphone 0800 783 4548

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Accessible toilets

Situated on the central concourse on the Southern/Gatwick Express side of the station. Accessible toilets require a Radar key. Please ask a member of station staff if you require any assistance.

Changing Places

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff, contact our control centre on 02079 226243 or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

SignLive

If you are a BSL user visiting this station, you can use SignLive to connect to an online professional BSL interpreter for free.

You only need to register with SignLive once, via Google, Facebook or email, and you will be able to communicate with the station team quickly via SignLive’s Community Directory. You can find out more on the SignLive website.

RoomMate

RoomMate is an electronic, wall-mounted device, which offers blind and visually impaired passengers bespoke audio description in some of our station accessible toilets. High visibilty door signs will be in place to indicate that the facility has an ADi RoomMate installed.

On entering the accessible toilet an audio announcement is triggered and the unit advises that a recorded description of the room is available.

If the user is visually impaired and requires the description, they are then given the instruction to wave their hand in front of the unit to activate it. You can find out more about RoomMate at the Easy Accessibility website.

Wheelchairs and mobility assistance vehicles

There are several mobility assistance vehicles at the station. Wheelchairs can be borrowed for use around the station.

Getting to and from the station

Information about accessible public transport is available from Transport for London:

Transport accessibility information

Helpline: 0343 222 1234 (option 3) (24 hours)

Bus

TfL bus accessibility information

There is a bus station in Terminus Place at the front of the station. Most buses are accessible.

Underground

There is step-free access to the Underground Station via a lift located next to the underground stairwell opposite unit 20 on the station map.

TfL Tube accessibility information

Lines serving Victoria Underground:

• Circle
• District
• Victoria

Car

Pick up / set down: Hudson's Place entrance (between Wilton Rd and Bridge Place), sat nav SW1V 1PZ.

If the driver needs to help a passenger, they can use a Blue Badge space if they get a permit from reception just inside the station.

Another point is in the car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way), sat nav SW1 9SJ. Free, as long as the driver remains with the car.

There are lifts and escalators to platform level. Cars cannot enter Terminus Place.

Parking:

5 Blue Badge spaces in the long-stay car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way).

The normal tariff applies.

Sat nav postcode: SW1W 9SJ

Taxi

Hudson's Place (exit by platform 1-2) and upstairs at the Plaza (exit in Victoria Place).

For more information visit traintaxi.

View the PDF below to search for food, drink and shopping outlet opening hours and services at London Victoria station.

London Victoria

The history of London Victoria