London Victoria

Bicycle

If you want to take your bicycle on the train, please check with the train operator first. Visit National Rail for more information.

Bicycle parking

There are bicycle racks at the front of the station and upper level entrance in Victoria Place, above platforms 13/14 by the taxi rank. Both are under cover and are monitored by CCTV. Bikes are left at owner’s risk – make sure yours is securely locked. British Transport Police bicycle security advice.

Bicycles on TfL services

For more information, please visit TfL.

Information for Cyclists

Please visit our Information for Cyclists page for tips on cycling and storing your bikes safely at our stations.

Bus / Coach

A bus station, served by many routes, is outside the main entrance in Terminus Place. For more information visit TfL buses at Victoria.

Victoria coach station

Victoria coach station is 600 metres down Buckingham Palace Road, behind the station. To get to the coach station from within Victoria station, please use Exit 7 onto Buckingham Palace Road. For more information visit TFL Victoria Coach station.

Car

Our pick-up and drop-off points are located:

• Hudson’s Place entrance (between Wilton Road and Bridge Place). Sat nav SW1V 1PZ
• Terminus Place is located at the front of the station main entrance opposite the bus station. Sat nav SW1V 1JR

Note: Due to limited space and to avoid traffic congestion cars are unable to wait at our pick-up and drop-off points.

If the driver needs to assist you, they can park in the designated disabled parking located on Bridge Place. Sat nav SW1V 1QA

There are two designated parking bays for temporary parking. Reception staff can contact the Assistance Team. The driver will need to obtain a permit if they are assisting you into the station.

Car park

Victoria Station has a large facility on Eccleston Road (access via Bridge Place, Belgrave Road or Bullied Way). This is also used as the drop off/pick up point, there is no charge providing the driver remains in the vehicle. Sat nav postcode SW1W 9SJ.

There are 5 blue badge parking bays available. There is a maximum 5-minute waiting time allowed.

There is a pay and display which takes card payments. For pricing and general car park information, please visit Victoria station parking (APCOA). For complaints and refunds email: NWRparkingrefunds@apcoa.com

London Underground

Victoria Underground station is operated by Transport for London (TfL) for more information visit TfL Underground. Lines serving Victoria Underground:

• Circle
• District
• Victoria

The entrance is opposite platform 7. Step-free access is available to the underground ticket hall and platforms via lifts. One lift is situated adjacent to the Visitors Centre on the Eastern Concourse (Eastern Archway). A further lift is located at Cardinal Place entrance. 

Taxi

We have an accessible taxi rank located at the front of the station, Terminus Place. Our staff are available to assist you to and from the taxi rank and the station between 7:00 and 22:00 every day, whether you have booked assistance or not. To access the taxi rank, follow signs from inside the station. 

The taxi rank is a designated TfL taxi rank operating black cabs, all of which are wheelchair accessible. Some of the newer black cabs are also fitted with induction loops and intercoms for hearing aid users.

We offer assistance to passengers who need help accessing our facilities and train services. Our Passenger assistance team have access to wheelchairs and passenger assistance vehicles to help us assist you in and around the station.

What services are included?

Our Passenger assistance team can aid with:

• offering a helping hand to the station
• support when boarding, finding a seat, or alighting the train
• meeting you from your train and taking you to your next train or the exit
• arranging a ramp to assist you on or off your train
• assistance relating to a non-visible disability
• advising on the accessibility of other stations across the network for your onward journey
• carrying your bag(s) – up to three items of luggage as per the National Rail Conditions of Travel.

Distances from the concourse to trains can be lengthy at London Victoria, so to assist you in a timely and safe manner we would request our passengers to arrive in good time. We recommend arriving 30 minutes prior to departure.

When arriving at the station by train, our aim is to meet you on time. Sometimes it may take us a little longer because we often assist more than one passenger per train, but we have a service commitment to not exceed 5 minutes from arrival and 10 minutes during disruption. If you arrive at the station much earlier than your planned departure time, you may have to wait for assistance staff to become available.

London Victoria is one of the busiest stations in the country for Passenger Assistance bookings. Because our station is so busy, we do recommend that you book in advance wherever possible. Assistance can be booked up to 2 hours in advance of travel.

Booked assistance

There are several ways you can book assistance. You can contact the relevant train operator for your journey via their website.

• Southeastern accessible travel
• Southern assisted travel

Alternatively you can visit National Rail. You can also book assistance using the Passenger Assist app.

Turn up and go

As well as booking in advance, you can ask for assistance on the day that you are travelling. For Turn up and go service, passengers are asked to arrive 20 minutes prior to departure. Assistance services are available at all times the station is open. You may need to wait until staff are available to help, but our policy is to make it happen. You can ask any member of staff at the station or go to our assisted travel lounge at the times it is open.

Where to go when you arrive at the station

Our passenger assistance office is adjacent to platform 7, you can check-in for assistance you have previously booked or make a ‘turn up and go’ request for assistance. You can also request support from any of our customer service team located throughout the station.

Passenger assistance reception opening hours

Monday to Sunday: 07:00 to 22:00

There is a comfortable heated seating/waiting area exclusively for you. Outside these times, passenger assistance services are still available, by speaking to a member of staff on the concourse. We can only provide assistance on the station premises to/from London Victoria Underground, taxi rank and bus station. We are unable to provide assistance to Victoria coach station.

Victoria London Underground (District, Circle and Victoria lines) – when arriving at Victoria by Tube, our TfL colleagues will be happy to contact the assistance team at the assistance desk to assist you with your onward journey. When leaving Victoria our team will be happy to assist you to the TfL gateline for handover to our colleagues.

We recognise that all passengers will benefit from changes to make the railway more accessible. Our aim is to make continuous improvements to the accessibility of our services and stations for all our passengers. We have developed Station Guides for older and disabled passengers.

Autism Friendly Guide

We have produced a guide to help autistic people confidently and independently travel by train.

Sunflower Scheme

You may choose to wear the Hidden Disabilities Sunflower Lanyard to indicate that you have a hidden disability and that you may need a little extra help or time. This is something that our station staff, along with people at many other venues are being trained to recognise.

Hearing loops

Located at the information desks.

Lift access to all floors

On the Eastern Concourse opposite platform 8 is a lift to the restaurant at Victoria Island. There is a lift at platform 13/14 to access Victoria Plaza Mall.

RoomMate

RoomMate is an electronic, wall-mounted device, which offers blind and visually impaired passengers bespoke audio description in some of our station accessible toilets. High visibility door signs will be in place to indicate that the facility has an ADi RoomMate installed.

On entering the accessible toilet an audio announcement is triggered and the unit advises that a recorded description of the room is available. If you require the description, you are then given the instruction to wave your hand in front of the unit to activate it. You can find out more about RoomMate at the Easy Accessibility website.

SignLive

If you are a BSL user visiting this station, you can use SignLive to connect to an online professional BSL interpreter for free. You only need to register with SignLive once, via Google, Facebook or email, and you will be able to communicate with the station team quickly via SignLive’s Community Directory. You can find out more on the SignLive website.

Step-free access

Step-free access to the main station is via:

All entrances located on Hudson Place, Victoria Street, Grosvenor Gardens, Terminus Place and Wilton Road are step-free. A lift is available to access the station via platforms 13/14, from the upper-level station car park.

Step-free access to platforms 1–19

We recommend that wheelchair users and others who are unfamiliar with the station seek assistance from a member of our team. Our platforms are long, so it may take a little time to reach your train, therefore you may wish to seek support from one of our station team, to get you where you need to go on time.

London Underground

Step-free access is available to the underground ticket hall and platforms via lifts. One lift is situated adjacent to the Visitors Centre on the Eastern Concourse (Eastern Archway). A further lift is located at Cardinal Place entrance.

Tactile paving/panels

Tactile paving/panels are used to help passengers with visual impairments to detect the platform edges at our stations. These are comprised of bumps that are detectable with a walking cane, by guide dogs and/or felt underfoot.

At London Victoria platforms are fully fitted with tactile paving/panels. If your train is departing from one of these platforms and you require assistance, please ask one of our station team.

Station operating hours

• Monday to Saturday: 04:15 – 00:40
• Sunday: 05:25 – 00:40

London Victoria is a busy station that serves London and Gatwick Airport and there are times when the station can become congested. Our station teams manage passenger flow during busier times. Off-peak times are when the station is least busy – these are normally during the week after 09:30 until 16:00 and after 19:00.

Food, drink and shopping

Search for food, drink and shopping outlet opening hours and services at London Victoria station on our station retail directory or visit London Place.

For information about food and drink facilities on trains, visit National Rail.

Cash machines

There is an ATM near the entrance to platforms 11 and 12 and by the central toilets.

Customer information screens

We have customer information screens on the central and eastern concourse that provide train information, including train times and platform numbers. We also provide audio announcements for all our train services and other customer related information.

Help Points

Help Points are located on all platforms except for platforms 9 and 10.

Information points

There are two information points located at the central and eastern concourse, where our train operator colleagues will be able to help you with information about the station and our services including access to local area, tourist and other transport information. Staff are available on the concourse during station operating hours.

Lost property

At the station

Lost property found at the station it will go to the Left Luggage office, located near platform 8. To report a lost item online, visit the lost property website. Please provide as much information as you can, to help the lost property officers locate your item.

Lost property counter hours:

Monday to Sunday: 09:00 – 17:30

On board a train

If your item is found onboard a train and taken off at a train operators station it will be handled by their lost property teams. For each operator, click on the link below:

• Southeastern lost property
• Southern railway lost property
• Gatwick Express lost property

Luggage and baggage storage

You can pre-book storage for your heavy, awkward or high-value luggage. Left luggage is located near platform 8. For more information visit Excess Baggage.

Photo booths

There are photo booths at the station for passports photos etc. They’re located near to platform 1 and by the Eastern Archway entrance.

Seating

There is lots of seating available across the station, all with access to customer information screens and priority seating. Limited seats have charging points with USB and full plug sockets. There are no heated waiting facilities in the station.

• Central concourse: by the main customer information points there is a large seating area.
• Assistance desk: located adjacent to platform 7. All seats are priority seats and staffed to provide additional help.
• Eastern concourse: there is a large seated area.
• Platforms: seating is available on platforms conveniently located at key points.

Station reception

Our station reception is by platform 1 and is open the following times, Monday to Sunday: 07:00 to 21:50.

Telephones

You’ll find payphones at near the underground entrance and next to the ticket office.

Toilets, accessible toilets and changing places

Toilets including accessible toilets can be found on the central concourse. There are further accessible toilets and a baby changing facility on the eastern concourse opposite platforms 1–2.

Accessible toilets can be accessed using a Radar key. If you don’t have a Radar key of your own, please speak to a member of station staff or one of our cleaning team who will open for you. The toilets are free to use and are open during station opening hours.

Changing places

The Changing Places facility is located on the central concourse in the main toilet facilities. Speak to a member of staff or press one of our assistance help points throughout the station so we can help you gain access.

Water fountain

The water fountain located on the archway.

Wheelchairs

Wheelchairs are available for passenger use with the help of one of our team. Visit the passenger assistance section on this page.

WiFi

Free public WiFi. To connect, select the network ‘#FreeStationWiFi’ – this will bring up the landing page. Accept the terms and conditions and click ‘Connect’. For troubleshooting, visit our free station WiFi page.