London Victoria station is the second busiest London terminus
Important information – Coronavirus
Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.
Visit our coronavirus travel advice page for more information.
Wear a face covering
You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.
Passenger assistance
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see the accessibility section below for more information.
Facilities
- Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
- Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
- We are cleaning stations throughout the day so that those who need to travel can do so more safely.
- As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
- We are making changes in many station areas so that people can social distance and move around more safely.
Retailers
We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.
See it. Say it. Sorted.
When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
Over 74 million passengers use London Victoria each year. Connecting London with Gatwick Airport, it brings millions of tourists to attractions such as Buckingham Palace and the London Eye, and interlinks with other transport links such as London Underground and Victoria Coach station.
Station opening hours
- Monday to Sunday: 04:00 – 00:45
Please note: on a Friday and Saturday we have 3 night trains at 01:10, 02:10 and 03:10 the station will open 15 mins before each train departs. Once the train departs the station then closes again.
Tickets and travel information
National Rail Enquiries
03457 48 49 50
Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500
Station enquiries
General station enquiries: 03457 11 41 41
Find your way around using the Victoria Station Map.
British Transport Police
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
British Transport Police in our stations
The pick up /drop off point is in the car park on Eccleston Bridge Road. Access is via Bridge Place, Belgrave Road or Bulleid Way. Sat nav / route finder postcode: SW1W 9SJ. There is no charge as long as the driver remains with the vehicle. Cars cannot enter Terminus Place. Taxi ranks: Hudson's Place (exit by platform 1–2) and upstairs at the Plaza (exit in Victoria Place). All taxis are wheelchair accessible. For more information visit traintaxi. For information about trains to and from Victoria station go to National Rail Enquiries or call 03457 48 49 50. Lines serving Victoria Underground: The entrance is opposite platform 7. For more information visit TfL tube at Victoria. A bus station, served by many routes, is outside the main entrance in Terminus Place. Ticket office, run by Southern Railway. Advance Purchase tickets are available to from the Ticket office between 07:00-21:00 Ticket machines Situated on central concourse (beside Wasabi) and near platform 2 (next to Starbucks). There are a number of ATMs within the station. Pay phones available in the station, please refer to the station map for locations. Sixt have a branch in the car park. This is located in the Raft car park, via the Victoria Place shopping centre At the station Lost property counter hours: Monday to Friday 09:00 – 17:00 Lost property counter hours: Monday to Friday 09:00 – 17:00 Items left on trains are collected by the train company. You can leave luggage at Excess Baggage Co, between platforms 7 and 8, Monday to Sunday 07:00 – 00:00. You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities. For more information visit Excess Baggage or call 020 7963 0957. Photo booths are available in the station, please refer to the station map for locations. For pricing and general car park information, please visit the APCOA parking web page. There are five Blue Badge spaces, the normal tariff applies. There are more spaces outside the Hudson's Place entrance (between Wilton Road and Bridge Place, sat nav SW1V 1PZ) with step-free access. There are three vehicle charge points by the customer service kiosk near the entry to the car park. Registration at Source London is required. Managed by APCOA, 0345 222 4224. This car park has been awarded the Park Mark for safer parking. At the front of the station and upper level entrance in Victoria Place, above platforms 13/14 by the taxi rank. Both are under cover and are monitored by CCTV. Bikes left at owner's risk – make sure yours is securely locked. Step-free access: Hudson Place, Victoria St, Grosvenor Gardens, Terminus Place and Wilton Rd. Accessible routes within Victoria station with photos – see National Rail Enquiries' route planner. Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you. If you need mobility assistance or help with luggage ask any member of our staff, go to an information point, or the station reception opposite platform 2 by the Wilton St entrance, open Monday to Saturday 07:00 – 21:00. Alternatively, contact your train operator 24 hours before you travel if possible: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. Situated on the central concourse on the Southern/Gatwick Express side of the station. Accessible toilets require a Radar key. Please ask a member of station staff if you require any assistance. There are several mobility assistance vehicles at the station. Wheelchairs can be borrowed for use around the station. Information about accessible public transport is available from Transport for London: Transport accessibility information Helpline: 0343 222 1234 (option 3) (24 hours) TfL bus accessibility information There is a bus station in Terminus Place at the front of the station. Most buses are accessible. There is step-free access to the Underground Station via a lift located next to the underground stairwell opposite unit 20 on the station map. TfL Tube accessibility information Lines serving Victoria Underground: Pick up / set down: Hudson's Place entrance (between Wilton Rd and Bridge Place), sat nav SW1V 1PZ. If the driver needs to help a passenger, they can use a Blue Badge space if they get a permit from reception just inside the station. Another point is in the car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way), sat nav SW1 9SJ. Free, as long as the driver remains with the car. There are lifts and escalators to platform level. Cars cannot enter Terminus Place. 5 Blue Badge spaces in the long-stay car park on Eccleston Bridge Rd (access via Bridge Place, Belgrave Rd and Bulleid Way). The normal tariff applies. Sat nav postcode: SW1W 9SJ Hudson's Place (exit by platform 1-2) and upstairs at the Plaza (exit in Victoria Place). For more information visit traintaxi. Click on the link below to search for food, drink and shopping outlets at London Victoria station.
Car
Taxi
Bicycle
Southern – 0845 123 7770
Southeastern – 0845 000 2222
Train
London Underground
Bus / coach
Victoria coach station is 600 metres down Buckingham Palace Road, behind the train station.
To get to the coach station from within Victoria station, please use Exit 7 onto Buckingham Palace road.
For more information visit TfL buses at Victoria.
Tickets and information
Monday – Sunday 04:00 -00:45
Central concourse (run by Southern) and eastern concourse (run by Southeastern).Toilets and baby changing
Cash and bureau de change
Telephones
Car hire
Lost property
Items handed in at the station are kept in the left luggage office. Report lost property online.On board a train
Left luggage
Photo booths
Long and short stay
Accessible parking
Electric charge points
About the car park
Complaints and refunds: NWRparkingrefunds@apcoa.comCycle parking
Station accessibility
A lift behind unit 44 (see map) and inside WHSmith goes to the upper level of shops in the centre of the station.Access to and from Victoria Place shopping centre is via a lift connecting platform 13/14 to the car park.Requesting assistance
Accessible toilets
Wheelchairs and mobility assistance vehicles
Getting to and from the station
Bus
Underground
Car
Parking:
Taxi