London’s first intercity station

Important information – Coronavirus

Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.

Visit our coronavirus travel advice page for more information.

Wear a face covering

You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.

Passenger assistance

Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.

Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.  ​

Please see the accessibility section below for more information.


  • Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
  • Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
  • We are cleaning stations throughout the day so that those who need to travel can do so more safely.
  • As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
  • We are making changes in many station areas so that people can social distance and move around more safely.


We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.

See it. Say it. Sorted.

When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999

London Euston is the sixth busiest railway station in Britain, the southern terminus of the West Coast Mainline and the busiest passenger route in Britain. Serving over 71 million people each year, it’s a gateway from London to popular destinations like Birmingham, Liverpool, Manchester, Edinburgh and Glasgow.

The original Euston station opened in 1837 but was completely rebuilt in conjunction with the electrification of the West Coast Mainline between 1963 and 1968.

Two Portland stone entrance lodges and the war memorial still survive from the old station and are situated on Euston Road.

Main concourse at London Euston

Essential escalator upgrades

From Thursday 2 April 2020 until spring 2021 there will be reduced access to the escalators between the main concourse and the underground at London Euston station. This is whilst we upgrade the old escalators.

Please allow more time for your journey and if possible use nearby stations.

Visit National Rail Enquiries for more information.

Station opening hours

  • Monday to Saturday: 04:30 – 01:34
  • Saturday: 04:30 – 02:00
  • Sunday: 05:15 – 01:34

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around by referring to our Euston Station Map.

British Transport Police

The British Transport Police  station is adjacent to the Melton Street exit, by platform 16.

For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.

British Transport Police in our stations


Our drop-off and pick-up point is available in Euston Square Gardens West (access from Euston Road/Melton Street) – we have limited capacity in this area.  We have a strict no waiting policy in place, this is rigorously enforced to ensure that traffic does not get gridlocked.

From the main concourse, head for the taxi rank, which is signposted clearly.

Sat nav postcode: NW1 2BU


The taxi rank is outside the front of the station (formerly Euston Square Gardens West).

The taxi rank is clearly sign-posted from the station. However, to get there, turn right onto Euston Road. (Access to the rank is off Euston Road into Melton Street)

This location offers level access from the station concourse. Staff are on hand to assist customers with special mobility needs.


There is a bus station at the front of the train station and there are bus stops on Eversholt Street.  For more information on buses, please visit the TfL website.


If you want to take your bicycle on the train, check with the train operator first.

London Overground: Non-folding bicycles cannot be carried on any London Overground train from these times:

07:30 – 09:30 and 16:00 – 19:00 Monday to Fridays (except public holidays).

Compact folding bikes are accepted on London Overground trains at all times.


For information about trains to and from Euston go to National Rail Enquiries or call 03457 48 49 50.

Euston is also served by London Overground trains. Visit TfL Overground for information.

London Underground


Lines serving Euston Underground station:

  • Northern (Bank and Charing Cross branches)
  • Victoria

The entrance is opposite the main departures board. The ticket hall can be accessed by lift, stairs or escalator. Please note: there is no step-free access between the Underground ticket hall and their platforms – underground platforms can only be reached by escalator or stairs.

Euston Square

To get there, exit the western side of the station, walk through the taxi rank and turn right on Euston Road (in front of the station) and walk 150 metres.

Lines serving Euston Square:

  • Hammersmith & City
  • Circle
  • Metropolitan

For more information please visit TfL Underground.

Tickets and information

Ticket Office

There are two ticket offices at Euston:

Tickets for travel today:

  • Monday to Friday 05:15 – 24:00
  • Saturday 05:45 – 23:00
  • Sunday 07:00 – 24:00

Advance tickets:

  • Monday to Sunday 07:30 – 21:00

Ticket machines
You can find these in the main ticket office and at the top and bottom of the ramps to platforms 8 to 11. Machines are operated by Avanti West Coast  or London Northwestern Railway.

For tickets, train times and real-time information visit National Rail Enquiries03457 48 49 50, or contact your train operating company.

Toilets and baby changing

Both are beyond the top of the ramp leading to platforms 1 to 3.

It is free to pee at Euston, so there's no need for cash. The accessible toilets are controlled by Radar keys. If you don’t have one, please go to the mobility assistance reception or speak to member of the cleaning team.


For Caledonian Sleeper guests:  Showers (including accessible showers) are available in the first-class lounge, complimentary for First Class Guests, to ensure you start the day relaxed and fresh. Towels and shower packs are provided. Standard class and seated guests can purchase shower tokens from On board hosts for £5 per token or from the main ticket office at London Euston.

Cash and bureau de change

There are several ATMs at the station:

  • Three opposite Sainsbury’s.
  • Two adjacent to M&S at Eversholt Street.
  • Three located close to platform 16 (opposite the Left Luggage facility).


You’ll find payphones at the entrance to the station at Melton Street.

Waiting room

There is lots of seating available across the station:

  • Over 100 seats on the main concourse under the balcony.
  • The heated waiting room adjacent to the entrance to platform 16.
  • Public seating on the far side of the balcony overlooking the main ticket office.
  • Retail unit seating is available across the station.

Avanti First Class lounge (Avanti West Coast and Caledonian Sleeper first class ticket holders only; restrictions apply): bar, conference rooms, fax and photocopying facilities. Level access is via a lift.

Lost property

At the station
Items handed in at the station are kept in the left luggage office. Report a lost item online.

Lost property counter hours:

  • Monday to Friday 9:00 – 17:00

On board a train
Items left on trains are kept by the train company.

Left luggage

You can leave luggage at Excess Baggage Co, close to the entrance to platform 16.

  • Monday to Sunday 7:00 – 23:00

You can pre-book storage for your heavy, awkward or high-value luggage at one of our station left luggage facilities.

For more information visit Excess Baggage or call 020 7387 1499.


Trolleys are available around the station and at the taxi rank. A £1 or €1 coin deposit is refunded when the trolley is returned.

Photo booths

There are a number of booths at the station for photos for passports etc. They are situated next to the Melton Street exit and adjacent to our left luggage facility.


Free public Wi-Fi and digital service.

Water fountain

The water fountain is located near the entrance to platforms 1-3 by the toilets

Car park

Euston station car park has permanently closed due to HS2 construction works. Alternative parking is available near St Pancras International station.

Bicycle parking

There are bicycle racks:

  • Behind Nando’s and Cafe Rouge at the front of the station
  • Outside M&S Simply Food (on the piazza)
  • Outside exit 3 for Melton Street / Cardington Street

Bikes are left at owner’s risk – make sure yours is securely locked. British Transport Police bicycle security advice.

If you want to take your bike on the train see the ‘to and from' section on this page.


Step-free access: access from Euston Road through the station and to all platforms is step-free. Lifts (by the ticket office) link the taxi rank, the Underground ticket hall and the concourse.

For accessible routes within Euston station, with photos, see National Rail Enquiries‘ route planner.

Induction loops: ticket office, under the main arrivals board and by exit 3 (Melton Street).

Visually impaired: there are tactile warning strips along all platforms.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.

Help is available to older people and people with mobility impairments. Mobility assistance vehicles are available.

Read our guide to mobility assistance at Euston station.  To book help call your train operator. Ideally, book at least 24 hours before travelling. If you haven’t booked you may have to wait for available staff or the next service.

Avanti West Coast – 0800 0158 123; textphone 0800 0158 124

London Northwestern Railway – 0800 092 4260; textphone 18001 0800 024 8997

London Overground – 0343 222 1234; textphone 020 3031 9331

Caledonian Sleeper – 0330 060 0500; textphone 18001 0330 060 0500

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Mobility assistance reception: next to the ticket office.

Monday to Saturday 07:00 – 23:00

Sunday 08:00 – 23:00

Accessible toilets

Near the top of the ramp to platforms 1-3, opposite Starbucks.

You will need a Radar key – please ask at the mobility reception by the ticket office if you do not have one.

Wheelchairs and mobility buggies

Assistance staff have access to wheelchairs and mobility vehicles for use around the station.

Waiting room

By platform 16.

Avanti First Class lounge (First Class Avanti West Coast and Caledonian Sleeper passengers only): Bar, showers, conference rooms, fax and photocopying facilities. Level access is via a lift.

Click on the link below to search for food, drink and shopping outlets at London Euston station.

London Euston

Work has started around Euston station, on the construction of the new high-speed railway hub. Network Rail have made changes to improve Euston station in 2019, and there is more still to come.

Euston’s 1960s-built concourse handles many more passengers per week than it was originally designed for. With demand for rail travel increasing, we’re making changes to improve passenger flow smoother through the station, and to try and meet increasing passenger demands.

Since the start of 2019, we’ve made several changes to the station:

06 Jan: Taxi rank relocated from underground, to open, air rank in Euston Square Gardens

11 Jan: While HS2 construction and Network Rail improvements continue; Pret, Ed’s Easy Diner, Caffe Nero on the station piazza are closed.

19-22 April: Paperchase and The Body Shop were demolished, creating additional space on the main concourse helping to improve passenger flow. The retail units outside on the piazza were also demolished, as part of HS2 construction work.

12 May: The new London Underground entrance opened, which separates the two operations. The Tube is now accessed at the front and centre of Euston station’s external piazza. A new customer seating area is created, using the space created by moving the Underground entrance.

12 May: Boots the Chemist on the main concourse is closed. The unit is being removed to improve access to platforms 12-16, with a smaller pharmacy returning for customers later this year and doubling the width to access those platforms.

19 May: Following passenger feedback, the ramp to platforms 1-3 is widened to help improve customer experience and meet increased passenger numbers. (Image 4.jpg)

June/July: Work to remove the redundant escalator, which was previously used to access the taxi rank in the basement has been ongoing. The removal of the escalator allows our station team to create additional space on the concourse.

Changes at Euston are ongoing this year. For further information and to keep up with the changes, please follow Euston station’s twitter account @networkrailEUS and #EustonIsChanging

Related pages