London Bridge, the UK’s fourth busiest station has undergone a total transformation to become a station fit for the 21st century.

Important information – Coronavirus

Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.

Visit our coronavirus travel advice page for more information.

Wear a face covering

You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.

Passenger assistance

Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.

Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.  ​

Please see the accessibility section below for more information.


  • Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
  • Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
  • We are cleaning stations throughout the day so that those who need to travel can do so more safely.
  • As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
  • We are making changes in many station areas so that people can social distance and move around more safely.


We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.

See it. Say it. Sorted.

When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999

The new London Bridge station was designed with more space and easier connections to other rail services and the Underground, to handle the expected passenger growth into the future. The new spacious street-level concourse enables passengers to access all the platforms from one place. New entrances and exits provide better routes to and from the station.

Station opening hours

  • Monday to Saturday: 04:00 – 01:00
  • Sunday: 06:00 – 01:00

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the London Bridge station map

British Transport Police

For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.


The pick and set down point is accessed from Borough High Street onto Railway Approach and is located adjacent to the London Bridge Bus station.  Sat Nav – Postcode: SE1 9SG

There is no public car park at the station.


All buses to London Bridge Station are wheelchair friendly. Bus numbers 149 & 43 will take you directly to the bus deck located at the front of the station (Upper concourse). Buses that operate on the London Bridge routes are 35, RV1, 188, 133, 521, 141, 43, and 48

Other bus stops nearby:

  • Duke St Hill / Tooley Street
  • London Bridge / Borough High Street

For more information on travel routes please visit TfL website.

London Underground

The following lines serve London Bridge Underground station:

  • Northern (city branch)
  • Jubilee

For more information visit TfL website.


Taxi rank – located outside the front of the station (near to the Shard) on the upper concourse. An alternative taxi rank is situated in Bermondsey Street.


The following train operators serve the station:

  • Thameslink
  • GTR
  • SouthEastern Railway

For tickets and information go to National Rail Enquiries, 03457 48 49 50.


If you wish to take your bike on a train, check with the train operator first.


For Guy's Hospital: Exit the underground via exit D, exit A or walk south-west towards Railway Approach and turn left onto St Thomas St.


Tickets and information

The ticket office is located on the lower concourse:

  • Monday to Saturday 04:45 – 01:00
  • Sunday 05:25 to Monday 01:00

Ticket machines: around the station. They're operated by Southeastern.

For tickets, train times and real-time train information, visit National Rail Enquiries or call 03457 48 49 50.

Tickets are also available from the train companies serving London Bridge.

Toilets and baby changing

The toilets are located on the lower concourse through the Western Arcade. Use exit D if you are travelling from the London underground.

On platforms 1-9 there are accessible toilets that can be accessed with a radar key.

Cash and bureau de change

ATMs – are located on the lower concourse,  opposite Thomas Exchange, exit via St Thomas St.

Bureau de change: There is a Bureau de change on the lower concourse.


Trolleys are no longer available.

Photo booths

The photo booth is located in Joiner Street just outside the underground exit D.


Payphones are located on the lower concourse for passenger use.

Information point / help desk

Currently there is one information point located on the lower concourse, where information on the latest live departures times and platforms and local maps can be obtained.

Left luggage

The nearest station with a left luggage office is Waterloo. Trains from platform 8 & 9 to Waterloo East and change there for London Waterloo.


Free public Wi-Fi.

Lost property

Onboard a train
Items left on trains are kept by the train company.

At the station
Items left at the station are dealt with the train operators. Please contact Southern staff on platform 15 or the ticket office for Southeastern.

Water fountain

The Water fountain is located on the lower concourse next to the lift and TM Lewis

Car parking

There is no public parking facilities.

Cycle parking

Cycle parking is located outside the front of the station on the upper level.

For information about taking your bike on a train, see the to and from London Bridge section.

Station accessibility

Step-free access:

All entrances to the station have step free access. All platforms have lifts All retail units are step-free.

For Guy's Hospital: Exit the lower concourse and take the St Thomas exit.

Induction loops: The ticket office and the Customer Information point are fitted with induction loops. The Accessibility Assistance points are also fitted with induction loops.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.

If you require any assistance, please speak to one of our staff on the station or go to the Customer information point on the lower concourse.

If you wish to book assistance but are not sure which train operator you are travelling with, you can contact 0800 022 3720 or 084560 50 600 for text phone/minicom, alternatively you can contact the train operators 24 hours in advance or visit the National Rail Enquiries website.

Alternatively contact the train operator 24 hours in advance:

  • Southern0800 138 1016, textphone 0800 138 1018
  • Southeastern08007 834 524, textphone 08007 834 548 
  • Thameslink0800 058 2844, textphone 0800 975 1052
  • TfL – 0343 222 3456, textphone 0800 112 3456 

Accessible toilets

Toilets are located on the lower concourse through the Western passage. Use exit D if you are travelling from London Underground. Please feel free to ask a member of staff at the toilet desk for a radar key to open the baby changing room and accessible toilets. The toilet closes at 01:00. On platforms 1-9 there are additional accessible toilets operated with a radar key.


Assistance staff have access to wheelchairs for use around the station.


The payphones on the concourse have textphone functionality.

Accessibility assistance point

Accessibility Assistance points are located on the lower concourse at the entrances from St Thomas Street and the entrances from Tooley Street. For any assistance push the button.

Click on the link below to search for food, drink and shopping outlets at London Bridge station.

London Bridge

London Bridge station was officially reopened by HRH The Duke of Cambridge, Prince William, on 9 May 2018. This followed a five-year rebuild, completed in phases, that allowed the station to remain open throughout construction.

A new public walkway at Stainer Street, linking the communities of Bermondsey and Bankside, was opened for the first time in October 2018. Minor work at the station is ongoing on the Upper Concourse, Tooley Street and the Western Arcade, in preparation of more shops, cafes and leisure facilities opening in the near future.

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