Bristol’s oldest and largest railway station

Important information – Coronavirus

Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.

Visit our coronavirus travel advice page for more information.

Wear a face covering

You must wear a face covering for the full duration of your journey on public transport in England and Scotland. It is recommended that you continue to wear your face covering when travelling in Wales. If travelling from Wales, you will be required to wear a face covering when you enter England. Find out more about specific exemptions.

Passenger assistance

Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.

Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.  ​

Please see the accessibility section below for more information.

Facilities

  • Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
  • Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
  • We are cleaning stations throughout the day so that those who need to travel can do so more safely.
  • As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
  • We are making changes in many station areas so that people can social distance and move around more safely.

Retailers

We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.

See it. Say it. Sorted.

When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999

Bristol Temple Meads was designed by the British engineer Isambard Kingdom Brunel and opened in August 1840 as the western terminus of the Great Western Railway from London Paddington.

To meet the demand of the increasing number of trains passing through Bristol Temple Meads the station was extended in 1870 and again in 1930, then 1965 saw the closure of the original platforms.

Passenger numbers have been increasing year on year, with around 10 million passengers passing through the station each year.

We are upgrading the station to meet growing demand and improve the customer experience.

Visit our City of Bristol page to find out more information.

Station opening hours

  • Monday to Friday: 04:30 – 01:45
  • Saturday: 05:00 – 01:45
  • Sunday: 07:00 – 01:45

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Bristol Temple Meads Station Map.

British Transport Police

The British Transport Police helpdesk is on platform 3.

For help call 0800 40 50 40 (24 hours), text 61016 or speak to a member of station staff. In an emergency call 999.

British Transport Police in our stations

Updates to cycle parking

Cycle parking on platforms 3 and 4 is being removed from Sunday 6 September 2020, to allow for renovations and for station security.

Any bikes left on the station platform will be moved to a secure location on Sunday 6 September 2020. If your bike is among those moved, please contact a member of station staff by Friday 6 November 2020.

All cycle parking on Station Approach will remain and a new facility is being built. Further details will be confirmed soon – please watch this space.

Car

The station is clearly signed from the main entrance and the road as you approach the station.

For passengers with restricted mobility, see the disabled access section.

Sat nav / route finder postcode: BS1 6QF

Car hire

Europcar have an office on platform 3.

Bicycle

If you want to take your bike on a train, please check with the train operator first.

Cycle hire

Brompton bike hire is available from the long-stay car park.

Train

For information about trains to and from Temple Meads visit National Rail Enquiries or call 08457 48 49 50.

Bus

FirstGroup and the Hospital Free Shuttle Bus serve the station.

For more information visit the Travelwest website.

Taxi

The taxi rank is on the station forecourt. For more information visit traintaxi.

Bristol International Airport

The Airport Flyer (A1) runs daily up to every 8 minutes from the station forecourt. The service runs directly to Bristol Airport in about 30 minutes.

Ferry

Ferries leave from Temple Quay (timetable and tariff).

Ticket office

Ticket office opening times:

  • Monday to Friday 05:30 – 21:30
  • Saturday 05:30 – 21:30
  • Sunday 06:45 – 21:30

For advance tickets, go to the advanced travel sales office.

Ticket machines

Can be found by:

  • the station entrance
  • the ticket office

For tickets, train times and real-time information visit National Rail Enquiries03457 48 49 50.

Information

The information desk is located by the stairs to the subway near platform 4.

Toilets and baby care

Women

  • Subway level, by stairs to platform 3

Men

  • Subway level, by stairs to platform 3

Baby care

  • Subway level, by stairs to platform 3; accessible by wheelchair

Accessible

  • Next to the customer information point by the stairs on platform 4; Radar key required
  • By the waiting room on platform 13-15; Radar key required

 

Lost property

If you lose an item on a train, please contact the train company or alternatively visit the lost property page on the Great Western Railway site.

For items handed in at the station, go to the lost property office on the subway concourse:

  • Monday to Friday 08:00 – 17:45

Waiting room

Located at platforms 13–15 and 5–7 (customer lounge).

There are seats on all platforms.

Trolleys

Trolleys are available from several sites around the station. A £1 coin deposit is required, which will be refunded when the trolley is returned.

Wi-Fi

Wi-Fi is not available at this station.

Cash machines

There are ATMs on the subway level concourse and by the booking hall.

Photo booth

Can be found in the advanced travel sales office and on platform 3.

Telephones

Are available and can be found in three locations:

  • ticket hall
  • platforms 5, 11, 12
  • subway concourse.

Water fountain

The water fountain is located in the subway by the toilet.

Short stay car park

For pricing and general car park information, please visit APCOA parking.

Accessible parking

There are no Blue Badge spaces, but there is level access to the station.

About the car parks

Postcode: BS1 6QF

The station car parks are managed by APCOA0345 222 4224.

They have been awarded the Park Mark.

Complaints and refunds should be emailed to: NWRparkingrefunds@apcoa.com

Bicycle parking

Cycle parking on platforms 3 and 4 is being removed from Sunday 6 September 2020, to allow for renovations and for station security.
Please see the cycle parking section for details.

Long stay (inside and outside)

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

11 Blue Badge spaces are available. The normal tariff applies.

Station accessibility

Step free access: throughout – there are lifts to the platforms and some facilities. There is no dropped curb at the drop-off point at the front of the station.

Induction loops: in the ticket office.

Low ticket counter: no, but there are low-level ticket machines by the entrance and by the ticket office.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.

Please contact your train operator, ideally 24 hours in advance.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Alternatively, ask any member of the station team.

The assisted travel meeting point is at the customer information office on platform 3.

Accessible toilets

  • Near the stairs to the subway by platform 3
  • By the waiting room on platform 13–15

Wheelchairs

Assistance staff have access to wheelchairs for use around the station.

Getting to and from the station

Car

Pick up / set down: Short Stay Car Park outside the station entrance. There is no dropped curb.

Taxi

Taxi rank: at the station entrance.

Accessible taxis are available.

For more information visit traintaxi.

Click on the link below to search for food, drink and shopping outlets at Bristol Temple Meads station.

Bristol Temple Meads

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