London Waterloo
Waterloo is Britain’s largest station
Whether city commuters, holiday makers, Epsom race goers or armed forces, London Waterloo has always been a place for important arrivals and departures.
London Waterloo station, Station Approach, London, Greater London., SE1 8SW
Open in Google MapsLondon Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.
Two of the four escalators at Exit 2 are being replaced at London Waterloo station.
Work will take several months to complete and during peak times you may be asked to use an alternative route. Thank you for bearing with us as we bring you more reliable escalators.
Please speak with station staff if you require further assistance.
Lift at Exit 2 is out of service due to technical issue.
For step-free access to the Jubilee line or the main concourse, please speak to a member of staff for lift assistance.
Major engineering work will affect journeys to and from London Waterloo from Good Friday 3 April to Easter Monday 6 April inclusive. A reduced and amended service will operate to and from London Waterloo. More information can be found on our engineering page.
At a glance
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Monday – Friday: 05:30 – 23:15
Saturday: 05:30 – 23:15
Sunday: 06:30 – 22:30
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Ticket buying and collection
Ticket Office
Monday – Friday: 05:30 – 23:15
Saturday: 05:30 – 23:15
Sunday: 06:30 – 22:30
Collect tickets at ticket machine
Ticket office, opposite Platform 15
- There are ticket counters here
- There is a Low-Level counter here
- There are induction loops indicated at the low and high level counters
- There are no ticket machines here
Ticket machines, opposite Platforms 13 & 14
- There are ticket counters here
- There is a Low-Level counter here
- There are no induction loops indicated at this counter
- There are ticket machines here
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket machines
Ticket machines, opposite Platforms 13 & 14
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Ticket machines on Waterloo International Terminal Concourse
- There is space in front of the ticket machine to manoeuvre a wheelchair
- The controls are at a suitable height for wheelchair users
Oyster
No
Yes
Yes
Smartcards
Yes
Yes
Station facilities and services
Yes
Available
Free public Wi-Fi is available at the station
Available
A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Available
A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
No
Monday – Friday: 07:00 – 23:00
Excess Baggage Company
Monday – Friday: 07:30 – 19:00
South Western Railway
0207 401 7861
Available
Located on concourse
Available
Located on the concourse
Key information
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Step-free access Step-free category A: Compliant step-free access to all platform(s)
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Station accessibility
Step-free category A, Compliant step-free access to all platform(s)
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Ticket barriers, Milk Arches
- Ticket barriers, Main Concourse
- Ticket barriers, Platforms 20 -24
- Ticket barriers, Platform 4
- Ticket barriers, Platform 5
- Ticket barriers, Platform 7
- Ticket barriers, Platform 9
- Ticket barriers, Platform 12
- Ticket barriers, Platform 11
- Ticket barriers, Platform 14
- Ticket barriers, Platform 13
- Ticket barriers, Platform 16
- Ticket barriers, Platform 15
- Ticket barriers, Platform 18
- Ticket barriers, Platform 17
- Ticket barriers, Platform 19
- There are ticket gates to all platforms.
- All platforms can be accessed by wide ticket gates.
Yes
Ramps are kept at this station to provide assistance
There are tactile warnings on all platforms
Available
Located on the main concourse opposite platform 12. Please check the opening times on the National Rail Enquiries website
Assistance Meeting Point
Available
Off platform 1, by the back entrance of Hudson's/Bridge Place taxi's drop off. Please check the opening times on the National Rail Enquiries website.
Customer Reception
Induction loops are throughout this station
Yes
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Help Points: There are Help Points
Staff assistance
Monday – Friday: 04:45 – 01:05
Saturday: 04:45 – 01:42
Sunday: 05:30 – 01:05
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance – now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Yes
- There are Help Points
- All Help Points have induction loops
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Yes – from help point
Yes – from information point
Yes – from ticket office
DepartureScreens
Announcements
ArrivalScreens
Announcements are made both visually and audibly
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
Toilets and baby changing
Toilets
The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Accessible toilet and baby change, Cab Road
- This toilet is accessed with a RADAR key
- The toilet entry handles may be operated by most people
Accessible toilet, Lower Concourse in the Sidings Shopping Centre
- This toilet is not accessed with a RADAR key
- The toilet entry handles may be operated by most people
Changing places toilet, Lower Concourse in the Sidings Shopping Centre
- This toilet is accessed with a RADAR key
Male toilet, Lower Concourse in the Sidings Shopping Centre
Accessible toilet and baby change, Lower Concourse in the Sidings Shopping Centre
Female toilet, Lower Concourse in the Sidings Shopping Centre
Accessible toilet, Platforms 2 & 3 Waterloo East
Unisex toilet, Platforms 2 & 3 Waterloo East
Unisex toilet, Platforms 2 & 3 Waterloo East
Lifts
Lift, Colonnade, Lower & London Underground at Exit 2
- There are audio announcements provided outside and inside this lift
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths 1.1m wide
Lift, Link Bridge & The Balcony near Exit 3, Waterloo-East
- There are audio announcements provided inside this lift only
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 1, Waterloo International Concourse Level to Lower Concourse and London Underground Level
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift is a through lift which has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 5, Platform 23 & 24 to Waterloo International Lower Concourse & the Sidings
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 4, Platform 21 & 22 to Waterloo International Lower Concourse & the Sidings
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Lift 3, Platform 20 to Waterloo International Lower Concourse & The Sidings
- There are audio announcements provided outside and inside this lift
- Lift controls should be accessible to most people
- The lift has a 1.5 metre turning circle inside
- Lift has clear door widths greater than 1.1m wide
Getting to and from the station
Car parking
Accessible parking
No
Station Car Park
APCOA Parking (UK) Limited
- 0345 165 2030
- https://www.nationalrail.co.uk/
- Monday to Friday: 24 Hours
- Saturday: 24 Hours
- Sunday: 24 Hours
27 spaces
Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge
No
Drop-off / Pick-up points
Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Drop off and pick up point (UBER), Sandel Street
- This is a drop-off point only
- There is space for more than 5 vehicles to drop-off and/or pick-up
- There is no Help Point close to the drop-off and/or pick-up point
Drop off and pick up point, Melcombe Place
- This is a combined drop-off and pick-up point
- There is space for 1 vehicle at a time to drop-off and/or pick-up
- There is no Help Point close to the drop-off and/or pick-up point
Cycling
Bicycle storage
573 spaces
Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Stands, Racks
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
No
Yes
Bicycle hire
There are Santander Cycle hire bikes available near this station. See Santander Cycles – Transport for London (tfl.gov.uk)
Transport links
Tube, Metro and Tram links
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines.
Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey – Transport for London (tfl.gov.uk).
Bus
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey – Transport for London (tfl.gov.uk)
Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)
The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.
Santander Hire Bicycles are available from the docking stations outside. Santander Cycles – Transport for London (tfl.gov.uk)
Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking – Transport for London (tfl.gov.uk).
Taxi
Taxi rank, Cab Road
- The taxi rank is fully covered
- Ramps can only be deployed from the side of a vehicle at this Taxi Rank
- There is no help point close to this taxi rank
- Taxis only pick up at this taxi rank
At the station
Lounges and waiting areas
Available
All platforms are partially or fully covered with a canopy.
Seating area, near Platforms 1-19
- The doors to the waiting room remain open when it is open
- There is seating with backrests and armrests on both sides
- The waiting area is capable of being heated and cooled
- There is no Help Point close to the waiting room
- There is seating within view of the Customer Information Screen but not of trains in the waiting room
Available
Unavailable
There is no quiet room at this station
There is no multi-faith room at this station
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The platforms are at, below and above the main entrance of the station
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There are tactile warnings on all platforms
Platform facilities
There is/are 24 platform(s) at this station
The platforms are at, below and above the main entrance of the station
There are tactile warnings on all platforms
Platform 1
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 2
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 3
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 4
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 5
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 6
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 7
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 8
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 9
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 10
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 11
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 12
- There is no seating on this platform
- There is no Help Point close to this platform
Platform 13
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 14
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 15
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 16
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 17
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 18
- There is seating/waiting under a roof or canopy on this platform
- There is seating provided at more than 50 metres apart
- There is no Help Point close to this platform
Platform 19
- There is seating/waiting under a roof or canopy on this platform
- Seating is limited on this platform
- There is no Help Point close to this platform
Platform 20
- There is no seating on this platform
- There is a Help Point close to this platform
Platform 21
- There is no seating on this platform
- There is a Help Point close to this platform
Platform 22
- There is no seating on this platform
- There is a Help Point close to this platform
Platform 23
- There is no seating on this platform
- There is a Help Point close to this platform
Platform 24
- There is no seating on this platform
- There is a Help Point close to this platform
Help and support
- DepartureScreens
- Announcements
- ArrivalScreens
- Yes – from help point
- Yes – from information point
- Yes – from ticket office
Yes
There are Help Points
Induction loops are throughout this station
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Yes
Announcements are made both visually and audibly
Yes
There are information points
There is accessible printed information available
Monday – Friday: 04:45 – 01:05
Saturday: 04:45 – 01:42
Sunday: 05:30 – 01:05
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
British Transport Police
For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.
Shop, Eat & Explore
Train operators at this station
Train operator South Western Railway sell tickets and provide the train services.