Birmingham New Street

Bicycle

If you want to take your bicycle on the train, please check with the train operator first. Visit National Rail for more information.

Bicycle parking

There are under cover racks for 120 bikes in the drop and go area off Hill Street to the west of the station.

A new secure ‘cycle pod’ has space for 46 bicycles and one accessible space which can hold an adapted cycle. The pod is located on Hill Street next to the station’s vehicle Drop and Go point.

To access the 46 racks, you will need to apply for a Swift card by visiting the Transport for West Midlands website on the following link: Swift card cycle storage application

Information for Cyclists 

Please visit our Information for Cyclists page for tips on cycling and storing your bikes safely at our stations.

Bus

There are nearby bus stops on Smallbrook Queensway and Hill Street. Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance. Alternatively visit Transport for West Midlands website. 

Car

Our pick-up and drop-off point is accessed in the “Drop and Go” off of Hill Street (postcode B5 4AH)

In the drop and go facility we have four designated blue badge bays for parking.

Car park

The short stay car park is located at the end of the drop and go facility, off Hill Street, and has 39 spaces.

Rail replacement services

Rail replacement vehicles will operate from Smallbrook Queensway, outside TK Maxx.

Please check your destination before boarding.

Taxi

We have an accessible taxi rank located at the side of Thousand Trade Square off Smallbrook Queensway.

To access the taxi rank, follow signs from inside the station.

We offer assistance to passengers who need help accessing our facilities and train services. Our Passenger assistance team have access to wheelchairs to help us assist you in and around the station.

What services are included?

Our Passenger assistance team can aid with:

• offering a helping hand to the station
• support when boarding, finding a seat, or alighting the train
• meeting you from your train and taking you to your next train or the exit
• arranging a ramp to assist you on or off your train
• assistance relating to a non-visible disability
• advising on the accessibility of other stations across the network for your onward journey
• carrying your bag(s) – up to three items of luggage as per the National Rail Conditions of Travel.

Distances from the concourse to trains can be lengthy at Birmingham New Street so to assist you in a timely and safe manner we would request our passengers to arrive in good time; we recommend arriving 30 minutes prior to departure.

When arriving at the station by train where it is the terminating stop for the train, our aim is to meet you on time. Sometimes it may take us a little longer because we often assist more than one passenger per train, but we have a service commitment to not exceed 5 minutes from arrival and 10 minutes during disruption.

If you arrive at the station much earlier than your planned departure time, you may have to wait for assistance staff to become available. Birmingham New Street is one of the busiest stations in the country for Passenger Assistance bookings. Because our station is so busy, we do recommend that you book in advance wherever possible. Pre-booked assistance can be booked up to 2 hours in advance of travel.

Booked assistance

There are several ways you can book assistance. You can contact the relevant train operator for your journey via their website.

• Avanti West Coast
• Cross Country trains
• London North Western Railway
• Transport for Wales
• West Midlands Trains

Alternatively you can visit National Rail. You can also book assistance using the Passenger Assist app.

Turn up and go

As well as booking in advance, you can ask for assistance on the day that you are travelling. For Turn up and go service, passengers are asked to arrive 20 minutes prior to departure. Assistance services are available at all times the station is open. You may need to wait until staff are available to help, but our policy is to make it happen. You can ask any member of staff at the station or go to our assisted travel lounge at the times it is open.

Where to go when you arrive at the station

We have an assisted travel lounge: it can be accessed by heading through the ticket barriers into the ‘red’ zone of the station. It is between the escalators which down to platforms 2/3B and the escalators which lead down to platforms 4/5B.

The assisted travel lounge can be contacted directly on 0121 576 2840.

Assisted travel lounge opening hours:

• Monday to Saturday: 07:15 – 21:00
• Sunday: 09:00 – 19:00

 Our assistance lounge can help you:

• check-in for assistance you have previously booked
• make a ‘turn up and go’ request for assistance for those who have not booked

There is a comfortable seating/waiting area exclusively for our passengers, marked as priority seating. This area is air conditioned for your comfort. Outside of these times, passenger assistance services are still available by speaking to a member of staff at the station.

Induction loop

Located at the ticket office and assisted travel lounge and within the waiting areas in each zone.

Lift access to all floors

There are lifts to all platforms and in addition there are also lifts into Grand Central shopping centre situated in the North West corner and the South East corners of the station.

Step-free access

Note: We do recommend that wheelchair users and others who are unfamiliar with the station seek assistance from a member of our team.

Platforms 1 – 12 A & B and Platform 4C

Our platforms are sub surface and can be accessed via lifts, stairs and escalators. Our platforms are split into A & B ends with the bay platform of platform 4C, so it may take a little time to reach your train or access our main concourse on arrival therefore you may wish to seek support from one of our station team, to get you where you need to go on time.

Tactile paving/panels

Tactile paving/panels are used to help passengers with visual impairments to detect the platform edges at our stations. These are comprised of bumps that are detectable with a walking cane, by guide dogs and/or felt underfoot. All of our platforms in Birmingham New Street are fitted with tactile paving/panels.

Station operating hours

• Monday – Friday: 04:30 – 02:00
• Saturday: 04:30 – 00:30
• Sunday: 08:00 – 02:00

Food, drink and shopping

Search for food, drink and shopping outlet opening hours and services at Birmingham New Street station on our station retail directory page.

For information about food and drink facilities on trains, visit National Rail.

Assisted Travel Lounge Opening Hours

• Monday to Saturday: 07:00 – 21:00
• Sunday: 09:00 – 19:00

Cash machines

There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers. Additional cash dispensers can be found by the Eastern Plaza and Hill Street entrance.

Customer information screens

We have various customer information screens across the station, that provide train information including train times and platform numbers. We also provide audio announcements for all our train services and other customer related information.

First class lounge

Avanti First Class lounge (Avanti West Coast first class ticket holders only; restrictions apply): located in the blue zone of the station.

Information points

There are multiple information points located across the station concourse where our station team and train operator colleagues will be able to help you with information about the station and our services including access to local area, tourist and other transport information. Staff are available on the concourse during station operating hours.

Lost property

At the station

Items handed in at the station are kept in the left luggage office, which is located in the south east corner of the station just outside the green zone.

To report a lost item online, visit the lost property website. Please provide as much information as you can, to help the lost property officers locate your item. 

Lost property counter hours:

• Monday to Saturday: 07:00 – 23:00
• Sunday: 08:00 – 22:00

On board a train

If your item is found onboard a train and taken off at a train operators station it will be handled by their lost property teams. For each operator, click on the link below:

• Avanti West Coast
• CrossCountry Trains
• London North Western
• Transport for Wales
• West Midlands Railway

Photo booths

Photo booths are opposite WHSmiths and Marks and Spencer.

Seating and Waiting rooms

Seating is located throughout the station including priority seating, which is available at each step-free entrance help point and in various locations within the public concourse as well as each ticketed zone waiting lounge. Each platform has priority seating areas located in the centre of the platform.

Waiting rooms are located;

• Blue Zone (platforms 1a-5a)
• Green Zone (platforms 6a-12a)
• Red Zone (platforms 1b-12b).

Showers

There are no showers available at this station

Toilets, accessible toilets and changing places

Standard and accessible toilets are located in each zone of the station, once you go through the ticket barriers. Each zone in the station is assigned a colour: Red, Blue and Green (previously Yellow). There is also a Changing Places facility and accessible toilet located in the south east corner of the station opposite Excess Baggage. Our accessible toilets are free to use and can be accessed using a Radar key. If you don’t have a Radar key of your own, please speak to a member of station staff or one of our cleaning team who will open the facility for you. All toilets are open during station opening hours

Water fountains

There are three fountains, one found in each lounge:

• Red Zone – near to Platform 10b escalator
• Blue Zone – near the First Class lounge
• Green Zone – near to Platform 10a lift

WiFi

Free public WiFi. To connect, select the network ‘#FreeStationWiFi’ – this will bring up the landing page. Accept the terms and conditions and click ‘Connect’. For troubleshooting, visit our free station WiFi page.