Installation of overhead gantries at Shenfield


When the Elizabeth line opens fully in 2019, 1.5 million more people will be able to get to central London within 45 minutes

Crossrail is a very important and exciting project for rail users in and around London and the South East. It’s also the biggest civil construction project in Europe today.

The Crossrail Project is building the Elizabeth line to link Reading and Heathrow in the west with Shenfield and Abbey Wood in the east, via new 21km tunnels under central London. This will increase London’s rail capacity, cut passenger journey times across the city, encourage regeneration and generate significant employment opportunities.

The benefits to the economy are estimated to be at least £42bn, securing the future of London as a global business centre. Visit the Crossrail website for more information on what’s involved and the benefits for passengers and businesses.

Network Rail – an essential partner in the Crossrail Project

Crossrail is perhaps best known as a major tunnelling project – but what many don’t know is that 75% of the 100km route is actually above ground – and that's where we come in.

We’re responsible for the design, development and delivery of the parts of the route that are on the existing network, running above ground through outer London, Berkshire and Essex.


The work we’re carrying out is ambitious and far reaching – here’s just some of what we’re doing:

  • upgrading 70km of track
  • redeveloping 27 stations
  • renewing around 20 bridges
  • introducing new overhead electrification equipment
  • removing around one million cubic metres of excavated material from the tunnel by rail.

Major improvements are being delivered to stations across the existing rail network, including:

  • new, bright, spacious ticket halls at a number of stations
  • new lifts and footbridges where required to ensure step free access at every station
  • platform extensions to accommodate the 200m long Crossrail train
  • new signage, help points, customer information screens and CCTV.

There’s also a lot of work involved in integrating the new Crossrail tunnels, making sure that everything not only connects up smoothly, but that the passenger experience is seamless from turnstile to tunnel.


We’re doing everything we can to minimise disruption to passengers and businesses while delivering these essential improvements as part of our Railway Upgrade Plan. Find out if your journey plans are affected by our Crossrail surface works on the National Rail Enquiries website.

A Considerate Constructor

The scale of work we’re a part of impacts millions who either live or work near the project across London and the boroughs. In recognition of this, it’s our commitment to ensure all those impacted have a clear process to engage and register their issues, In 2016, our work and focus on the communities we impact was recognised by our award of Client Partner status by the Considerate Constructors scheme.

This means we will always do everything we can to communicate, share and minimise the disruption of any works we carry out as part of the Crossrail Project. We’re always on hand to hear your feedback. However, if for any reason you feel you have not been able to gain a satisfactory resolution to your query, there are further steps you can take.

Crossrail – Complaints Commissioner

There is a dedicated complaints commissioner for Crossrail. You can get in touch by calling the 24 hour Helpline on 0345 602 3813, or by email to You can also submit any questions or queries you have directly via the contact form on the website.

Any member of the public who feels been unable to resolve this issue in communication with either Network Rail or Crossrail, may ask the Complaints Commissioner to adjudicate. The application must be submitted in writing and the Complaints Commissioner must respond within 28 days, unless a further time limit is agreed.