Stakeholder code of practice
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We value our stakeholders and customers and work hard to develop long-term working relationships that are built upon openness, fairness and trust.
This stakeholder code of practice is intended to satisfy condition 8 of our network licence, which requires us to publish information on the principles and procedures we’ll adopt when we deal with our stakeholders. It’s a fundamental part of how we’re continually improving our business performance.
This code of practice aims to go part of the way to satisfying this by recognising that in order to give stakeholders a better experience we need to pre-empt and respond to their needs.
Consultation on proposed changes to our Stakeholder Relations Code of Practice
Stakeholder code of practice downloads
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What is the stakeholder relations code of practice?181 Kb
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Applying for or extending franchise contracts36 Kb
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Developing and purchasing Network Rail land181 Kb
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The railway systems code of practice183 Kb
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Accessing Network Rail standards for contractors and suppliers179 Kb
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Getting access to stations managed by Network Rail208 Kb
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Renting property from Network Rail (excluding retail units at the stations we manage)23 Kb
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Commercial filming on Network Rail property190 Kb
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Supplying works, services or products to Network Rail188 Kb
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Passenger track access for existing train operators210 Kb
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Freight/charter track access for existing train operators81 Kb
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Freight/charter track access for new or potential train operators111 Kb
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Freight connection contracts186 Kb
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Introducing new vehicles or changes to vehicles220 Kb
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Passenger track access for new and potential train operators210 Kb
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Investing in the network710 Kb
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Guidance for completing the Standards Challenge Application292 Kb
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Standards Challenge Form48 Kb
Stakeholder Engagement
Stakeholder engagement is a fundamental part of how we seek to continuously improve our business performance. We want to be able to focus more precisely on, and drive our business by, the needs of our stakeholders.
We are taking steps to improve our stakeholder relations code of practice, and mindful of the broader aims of transformation and devolution, we believe that our code of practice should be based upon high level principles so that those who manage stakeholder relationships at the appropriate local, regional or national level can determine how best to apply them. We want to be able to treat stakeholders in ways that are most appropriate to their needs.
We are consulting on proposed changes to our Stakeholder Relations Code of Practice. In this consultation we are providing a wider opportunity for comment from stakeholders on our proposed engagement principles. Please see full consultation document below that includes details for responding. We welcome stakeholder comments by Monday 9 July 2018.
Network Rail’s consultation on proposed changes to its Stakeholder Relations Code of Practice