Stakeholder code of practice
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We value our stakeholders and customers and work hard to develop long-term working relationships that are built upon openness, fairness and trust.
This stakeholder code of practice is intended to satisfy condition 8 of our network licence, which requires us to publish information on the principles and procedures we’ll adopt when we deal with our stakeholders. It’s a fundamental part of how we’re continually improving our business performance.
This code of practice aims to go part of the way to satisfying this by recognising that in order to give stakeholders a better experience we need to pre-empt and respond to their needs.
Stakeholder code of practice downloads
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What is the stakeholder relations code of practice?143 Kb
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Applying for or extending franchise contracts36 Kb
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Developing and purchasing Network Rail land36 Kb
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The railway systems code of practice86 Kb
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Accessing Network Rail standards for contractors and suppliers58 Kb
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Getting access to stations managed by Network Rail56 Kb
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Renting property from Network Rail (excluding retail units at the stations we manage)23 Kb
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Commercial filming on Network Rail property43 Kb
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Supplying works, services or products to Network Rail40 Kb
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Passenger track access for existing train operators78 Kb
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Freight/charter track access for existing train operators81 Kb
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Freight/charter track access for new or potential train operators111 Kb
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Freight connection contracts33 Kb
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Introducing new vehicles or changes to vehicles46 Kb
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Passenger track access for new and potential train operators185 Kb
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Investing in the network329 Kb