Stakeholder code of practice
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We value our stakeholders and customers and work hard to develop long-term working relationships that are built upon openness, fairness and trust.
This stakeholder code of practice is intended to satisfy condition 8 of our network licence, which requires us to publish information on the principles and procedures we’ll adopt when we deal with our stakeholders. It’s a fundamental part of how we’re continually improving our business performance.
This code of practice aims to go part of the way to satisfying this by recognising that in order to give stakeholders a better experience we need to pre-empt and respond to their needs.
Stakeholder code of practice downloads
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Stakeholder relations code of practice250 Kb
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Applying for or extending franchise contracts36 Kb
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Developing and purchasing Network Rail land181 Kb
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The railway systems code of practice183 Kb
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Accessing Network Rail standards for contractors and suppliers179 Kb
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Getting access to stations managed by Network Rail208 Kb
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Renting property from Network Rail (excluding retail units at the stations we manage)23 Kb
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Commercial filming on Network Rail property190 Kb
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Supplying works, services or products to Network Rail188 Kb
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Passenger track access for existing train operators210 Kb
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Freight/charter track access for existing train operators81 Kb
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Freight/charter track access for new or potential train operators111 Kb
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Freight connection contracts186 Kb
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Introducing new vehicles or changes to vehicles220 Kb
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Passenger track access for new and potential train operators210 Kb
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Investing in the network710 Kb
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Guidance for completing the Standards Challenge Application292 Kb
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Standards Challenge Form48 Kb
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Open for Business supporting information for pilot contestable projects507 Kb
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Asset protection and optimisation – Customer satisfaction – Dec 2018548 Kb
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Asset protection and optimisation – Service levels – Dec 2018668 Kb
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Default risk allocation table – third party asset protection agreement256 Kb
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Network Rail Service Level Obligations for Third Party Asset Protection Agreements February 2019 Pending ORR Approval119 Kb
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Standards challenged to date – March 201937 Kb