Stakeholder code of practice

We value our stakeholders and customers and work hard to develop long-term working relationships that are built upon openness, fairness and trust.

This stakeholder code of practice is intended to satisfy condition 8 of our network licence, which requires us to publish information on the principles and procedures we’ll adopt when we deal with our stakeholders. It’s a fundamental part of how we’re continually improving our business performance.

This code of practice aims to go part of the way to satisfying this by recognising that in order to give stakeholders a better experience we need to pre-empt and respond to their needs.

Stakeholder code of practice downloads