How our stations help keep you safe
We work hard to make our stations are a safe space for the millions of passengers passing through every day.
The latest OECD Better Life Index shows that nearly a third of people don’t feel safe walking alone at night. We’re using CCTV, bright lighting and highly trained staff to help you feel safe and at ease in our stations.
Lighting
We understand that dark spaces often feel unwelcoming and intimidating. This is why we’ve installed new lighting across several of our stations to make them brighter and safer spaces.
Many of our station upgrades also include plans to improve the lighting there. For example, our current multi-million-pound work at Bristol Temple Meads includes a complete overhaul of the electrics that will bring the station lighting up to modern standards. We’re also refurbishing the vast station roof to help make the station a brighter and more welcoming space for you.
CCTV
Our stations also have CCTV cameras that are monitored 24/7 by our security staff.
Surveillance cameras often act as a serious deterrent to criminals and anyone carrying out illegal activity. And our staff can act quickly where necessary to help keep you and our station safe and secure.
Station staff
Our highly trained station staff are also always on hand to help you. That’s whether you need help understanding your train arrival or departure times, a ramp for your wheelchair, or are just a little lost.
They also play a crucial role in keeping the station itself safe. Some of our staff carry out ID checks of anyone working around the station. They also carry out regular station checks and generally ensure the spaces are safe, clean and hazard-free.
You can even speak to them if you see anything unusual or concerning during your journey.
See It. Say It. Sorted.
Are you familiar with the rail industry’s big safety campaign? It encourages you to keep yourselves and other safe by reporting any unusual items or activity on the railway.
If you see anything that doesn’t feel right, please report it to our station staff or the British Transport Police.
We receive reports about suspicious and unusual activity from members of the public every day and we take your information seriously.
We’re doing everything we can to make our stations safe for you. Our aim is to get you home safe every day.