Managed stations performance

Overall satisfaction at our managed stations.

The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.

% very/fairly satisfied with station satisfactionSpring 2018% chg year on year
Overall85.08%1.1%
Birmingham New Street 91.17%-2.1%
Bristol Temple Meads 79.81%-7.2%
Clapham Junction--
Edinburgh Waverley85.24%-3.6%
Glasgow Central88.86%-6.3%
Guildford--
Leeds86.51%1.6%
Liverpool Lime Street86.60%-3.8%
London Bridge82.61%4.6%
London Charing Cross 83.14%-0.9%
London Cannon Street 80.85%-2.0%
London Euston77.39%-2.5%
London King’s Cross91.66%-3.1%
London Liverpool Street86.60%-3.8%
London Paddington89.85%1.7%
London St Pancras93.62%0.8%
London Victoria80.04%12.6%
London Waterloo83.41%2.2%
Manchester Piccadilly 88.81%-1.1%
Reading89.33%-0.4%