Managed stations performance

Overall satisfaction at our managed stations.

The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.

% very/fairly satisfied with station satisfactionAutumn 2018% chg year on year
Overall84.3%-0.5%
Birmingham New Street92.8%0.4%
Bristol Temple Meads71.9%-9.0%
Clapham Junction70.3%-
Edinburgh Waverley85.9%-4.0%
Glasgow Central87.8%-2.9%
Guildford69.7%-
Leeds80.4%-4.1%
Liverpool Lime Street93.8%6.3%
London Bridge83.9%2.4%
London Charing Cross80.1%-2.5%
London Cannon Street83.5%4.8%
London Euston81.5%0.6%
London Kings Cross92.9%-2.7%
London Liverpool Street85.9%-0.6%
London Paddington86.0%-2.2%
London St Pancras93.6%-1.1%
London Victoria78.3%6.4%
London Waterloo83.3%2.3%
Manchester Piccadilly85.5%-5.3%
Reading90.8%-1.4%