Overall satisfaction at our managed stations.

The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.

% very/fairly satisfied with station satisfactionSpring 2019% chg year on year
Overall85%0%
Birmingham New Street91%0%
Bristol Temple Meads81%1%
Clapham Junction71%
Edinburgh Waverley86%1%
Glasgow Central88%-1%
Guildford75%
Leeds75%-12%
Liverpool Lime Street93%6%
London Bridge90%7%
London Charing Cross90%7%
London Cannon Street82%1%
London Euston75%-2%
London Kings Cross92%0%
London Liverpool Street86%2%
London Paddington89%-1%
London St Pancras93%-1%
London Victoria82%2%
London Waterloo84%1%
Manchester Piccadilly86%-3%
Reading94%5%

Our managed stations