Overall satisfaction at our managed stations.

The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.

% very/fairly satisfied with station satisfactionSpring 2020% chg year on year
Overall85.9%0.9%
London Bridge93.5%3.1%
Reading93.4%-0.6%
St Pancras93.0%-0.3%
Liverpool Lime Street91.9%-1.3%
Kings Cross90.8%-1.6%
Glasgow Central90.0%2.5%
Manchester Piccadilly90.0%4.2%
Birmingham New Street89.2%-1.8%
Victoria88.5%6.4%
Edinburgh88.5%2.3%
Paddington87.2%-1.6%
Cannon Street85.7%3.7%
Liverpool Street85.6%0.0%
Waterloo84.9%1.4%
Bristol Temple Meads83.0%2.5%
Leeds80.3%5.8%
Charing Cross78.9%-10.6%
Clapham Junction72.8%2.2%
Euston69.6%-5.4%
Guildford63.7%-11.5%

Our managed stations