Overall satisfaction at our managed stations.

The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.

% very/fairly satisfied with station satisfactionAutumn 2019% chg year on year
Overall85%0%
Birmingham New Street87%-5%
Bristol Temple Meads83%12%
Clapham Junction77%6%
Edinburgh89%3%
Glasgow Central93%5%
Guildford67%-2%
Leeds75%-6%
Liverpool Lime Street90%-4%
London Bridge91%7%
London Cannon Street83%-1%
London Charing Cross85%5%
London Euston65%-17%
London Kings Cross94%1%
London Liverpool Street84%-2%
London Paddington90%4%
London St Pancras96%2%
London Victoria83%5%
London Waterloo82%-1%
Manchester Piccadilly86%1%
Reading92%1%

Our managed stations