Overall satisfaction at our managed stations.
The National Rail Passenger Survey (NRPS) satisfaction rating is based on all aspects of the station’s performance, including provision of train information, connections to other transport links, cleanliness, upkeep and repair of buildings and choice of shops, eating and drinking facilities. The survey is conducted twice a year (Spring and Autumn) by independent watchdog Transport Focus.
|% very/fairly satisfied with station satisfaction||Autumn 2018||% chg year on year|
|Birmingham New Street||92.8%||0.4%|
|Bristol Temple Meads||71.9%||-9.0%|
|Liverpool Lime Street||93.8%||6.3%|
|London Charing Cross||80.1%||-2.5%|
|London Cannon Street||83.5%||4.8%|
|London Kings Cross||92.9%||-2.7%|
|London Liverpool Street||85.9%||-0.6%|
|London St Pancras||93.6%||-1.1%|