Putting passengers first means everything from large-scale infrastructure projects to delivering smaller initiatives that will have a big impact on the passenger experience.
Here’s a roundup of some of our work in December:
Christmas and New Year upgrades
Our teams across Britain successfully delivered £111m of railway upgrades to provide better and more reliable services to passenger and freight operators.
A total of 20,560 railway staff carried out 386 projects over the Christmas and New Year period.
Improvements ranged from track renewals and station upgrades to bridge maintenance and resignalling.
Some of the work formed part of broader projects such as the full resignalling of Birmingham New Street station; the construction of East West Rail between Oxford and Bedford, and work in and around London Euston station in preparation for HS2, the high-speed railway:
Fresh face for Leeds
Leeds railway station got its first new façade in more than 50 years. The entrance, which features a redesigned sign, now has distinctive gold panels to match the look and feel of the southern entrance.
This allows more natural light into the station, working with the new transparent roof to create a brighter and more open concourse.
Watch this video to see more:
New platform in Lincolnshire
We installed a new platform at Gainsborough Lea Road railway station in Lincolnshire to replace the tired platform 2.
The £3m investment has improved the look and feel of the station. The platform has a smoother surface and a ramp for step-free access.
We expect to begin the replacement of platform in 2021.
Emergency landslip works
We carried out emergency landslip works in the South of England following heavy rain.
We strengthened and embankment at Wivelsfield, near Haywards Heath, to prevent a potential landslip and disruption to train services.
Our team had monitored the section of track on the Brighton Main Line to ensure crews could act quickly should the earth move.
Seven months of rain fell in three months between October to December this year, with England recording its fifth wettest autumn ever.
Train services continued to run during the work, with a temporary speed restriction in place for safely.
Meanwhile, we responded to similar incidents, including a landslip between Tonbridge and Tunbridge Wells in Kent.
Bigger car park at Market Harborough
An extended car park opened at Market Harborough railway station as part of the Midland Main Line Upgrade. The 200 extra parking spaces have brought the total number to 500, making travelling to the station much easier for passengers.
We continued to extend platform 2, which will allow longer trains with more seats to call there. This year we will carry out further improvements to customer toilets and the waiting room on platform 1. We will also add a secure cycle hub.
Upgrades signal better journeys to Seaford
A major signalling upgrade completed on the route from Lewes to Seaford, via Newhaven, East Sussex. We replaced a system controlled from three signal boxes dating from 1879.
We now control the signalling at Lewes from the state-of-the-art route operating centre at Three Bridges, meaning more reliable services with fewer delays for passengers.