Putting passengers first isn’t all about delivering large-scale infrastructure projects and railway improvements.
It’s doing what we can to make journeys easier and more convenient for the millions of travellers who use the railway every day.
That’s why we’re working hard to implement a string of smaller initiatives that will have a big overall impact on the passenger experience.
Here’s a roundup of some of our work in January:
First electric trains from South Wales to London
Rail passengers in South Wales now benefit from electric services for the first time.
It follows the completion of electrification of the railway between Cardiff Central and London Paddington.
Electrification between the two cities means thousands of extra seats, more frequent services and quicker journeys for passengers as they travel on Great Western Railway‘s Intercity Express Trains.
Network Rail engineers worked around the clock over Christmas and the New Year period to switch on the electricity running through the overhead line equipment between St Brides, Newport and west of Cardiff Central station.
Improvements began at an historic railway tunnel in the West Midlands to make it more reliable for passengers.
We’re investing £2m in the 157-year-old tunnel Old Hill tunnel in Rowley Regis to ensure it remains safe and fit for purpose for many years.
Old Hill tunnel was built in 1867 and takes 819m of the Stourbridge to Snow Hill line underneath Rowley Regis.
Preserving a listed footbridge in Yorkshire
We announced a £600,000 investment in Beverley railway station in Yorkshire to improve the passenger experience and enhance the look and feel of the station.
We will strengthen and fully refurbish the listed footbridge, working with East Riding of Yorkshire Council to make sure the work preserves its heritage.
Work should start in early 2022 and complete the same year.
Wellingborough station improvements
We invited passengers at Wellingborough railway station to find out more about improvements taking place there as part of the Midland Main Line Upgrade.
Our teams have worked since October to build a new platform and lengthen existing platforms. This will allow longer trains with more seats to call at Wellingborough.
Meanwhile, we will fully refurbish the station’s canopies and carry out work to the goods shed. Once complete, the goods shed will become a through route for passengers from platform 1.
Improved access at Crawley
We’re investing £3.9m in Crawley railway station to install a new footbridge and two new lifts.
It will make access between the station entrance, ticket office and both platforms much easier for customers with reduced mobility, as well as those with children, heavy luggage or shopping.
Work began this month completion scheduled for the autumn.
Hodan Hassan, a project sponsor for Network Rail, said: “Step-free access at Crawley will benefit the thousands of passengers who use the station each day and we’re really pleased to be getting started with the delivery of this important project.”