Putting passengers first isn’t all about delivering large-scale infrastructure projects and railway improvements.
It’s doing what we can to make journeys easier and more convenient for the millions of travellers who use the railway every day.
That’s why we’re working hard to implement a string of smaller initiatives that will have a big overall impact on the passenger experience.
Here’s a roundup of some of our work in February:
One team’ look set for more London stations
A uniform ‘one team’ look will soon arrive at more London railway stations following the success of a unified customer service initiative at London Victoria.
From May, station staff at each London Bridge, London Cannon Street and London Charing Cross will wear a single uniform to replace different uniforms worn by passenger-facing employees of different companies.
It’s part of our work to put passengers first by giving visitors to our stations better information. For the one team initiative, this means better information regardless of whether a team member works for Network Rail or a train operator.
Station staff at London Bridge, Cannon Street and Charing Cross have been wearing one team lanyards and name badges for the past year but the new uniforms will complete the aesthetic aspect of the implementation.
Longer trains head for in Cambridgeshire
We made progress in our work to deliver longer trains and more seats for passengers in Cambridgeshire.
A project on the Fen line between Cambridge and King’s Lynn will enable eight-car train services to call at Littleport station from December 2020.
This month we improved access for passengers at Littleport in preparation for this work. We have built a ramp to provide direct access to the platform from road level with a dedicated route via an underpass at the south end of the station.
The changes to the station mean we can permanently remove the track crossing – currently the only access to platform one – to allow platform extension work for platform two to continue.
New, longer platform opens at Market Harborough
We opened a new, longer platform at Market Harborough to allow longer trains with more seats to call there in the latest of a string of upgrades for the railway station.
We extended platform two to 265 metres to make space for 250-metre trains to call there. Work has also taken place to reduce the stepping distance between the train and the platform, making it easier for people to board and alight trains.
The work is part of the Midland Main Line Upgrade – the biggest investment in the line since its construction in the Victorian era.
Over the past year, major work has taken place at Market Harborough station, including straightening of the tracks through the station to allow trains to travel at a higher speed. We also installed a new accessible footbridge and increased the car parking available by 200 spaces.
Guildford area set for 10 days of improvement work
We announced a large programme of upgrades for the Guildford area in Surrey to provide a more reliable railway and better train services.
Over Easter we will install more than a mile of new conductor rail and upgrade 41 track circuits, which tell signallers the position of trains on the tracks.
The junction at Guildford was last upgraded in the early 1980s. Since then, the railway has endured almost 40 years of heavy traffic and rising demand for train services. The improvements will ensure a more reliable railway for years to come.
We got ready for a subway upgrade at Barrow-in-Furness station in Cumbria to give passengers a brighter, cleaner route to the station.
Our team will replace the passenger subway between platforms one and two between Friday 28 February and Monday 2 March, and overnight on Saturday 7 until Sunday 8 March.
It’s part of the £2.4m Great North Rail Project to significantly improve rail travel in the North of England.
Progress continued on a project to improve seven railway stations on the Penistone line in the North of England.
We worked with train operator Northern to extend platform one at Denby Dale station and platform one at Lockwood station. Longer platforms mean longer trains and more seats for passengers.
Meanwhile, we completed work at Berry Brow station this month and a platform extension at Huddersfield station in December. Work continues at Brockholes, Shepley and Honley stations.
£500,000 project to improve Hebden Bridge railway station
A £500,000 investment launched at Grade II listed Hebden Bridge railway station in West Yorkshire.
The vital scheme will include repairs and strengthening work to the station’s roof and work to refurbish windows.
Matt Rice, Route Director for Network Rail’s North and East Route, said: “This is a vital project which will ensure that this historic building can be enjoyed by passengers for years to come.