The newly upgraded Liverpool Lime Street is British train passengers’ favourite major station*.
People using Lime Street were 93.8% satisfied, according to the latest twice-yearly National Rail Passenger Survey published today.
Lime Street narrowly beat London’s St Pancras (93.6%) and King’s Cross (92.9%) stations.
Karen Hornby, head of customer experience for Network Rail’s London North Western route, said: “We’re so pleased people like Lime Street. We have worked so hard to improve it.”
In recent years Lime Street has undergone a major upgrade. This work was part of a £340 million Liverpool City Region rail improvement programme.
This sits under the wider Great North Rail Project, an ongoing industry team effort to transform rail travel for customers through track and train improvements.
New platforms have been added, and original platforms remodelled, to accommodate more frequent, longer trains in future. The station’s signalling system has been transferred to the Manchester railway operating centre. This will bring greater resilience.
In December Network Rail lifted Lime Street’s toilet charges to help improve customer experience.
Karen added: “While we are pleased about Lime Street, we do recognise we need to improve train performance in the North. We are working with train companies to give their customers the reliable service they deserve.”
In the latest NPRS – between 1 September and 16 November 2018 – Transport Focus, the consumer group, surveyed 26,766 passengers nationwide.
*stations managed by Network Rail.