Statement from Mark Budden, Network Rail Anglia Route Director, and Jamie Burles, Greater Anglia Managing Director
“We are extremely sorry for the continued disruption to passengers using regional routes in Norfolk and Suffolk.
“Our engineers have been working round the clock to investigate why we are having problems with the track signalling system, which has led to us reducing the number of services we can run. We are examining every factor including components of the signalling system, the impact of leaf fall, and the interaction between the signalling system and passenger trains, old and new.
“We both fully appreciate that this situation is extremely frustrating for passengers and it is an absolute priority for us to get these problems resolved as soon as possible. We will provide a further update as soon we have more detail. We plan to restore normal services for our passengers as soon as we can. In the meantime, Greater Anglia is making sure that customers can still complete their journeys.”