Supply chain charter

Network Rail supply chain charter

One team with one goal – delivering sustainable best value

In order to provide a safe, reliable, efficient and sustainable railway fit for the 21st century, our ambition is to establish a world class supply chain that builds long term mutually beneficial relationships and encourages joint strategic development – in a fair, transparent and consistent way.

We will:

  • provide a safe and healthy working environment for all
  • deliver quality work to the agreed time and cost
  • abide by the RIA Value Improvement Programme Code of Practice
  • train our people to the appropriate level
  • learn from our mistakes and resolve issues together – without blame
  • continuously improve and develop
  • not tolerate continued poor performance

Working together we will:

  • jointly develop and deliver whole-life best value solutions
  • support and collaborate with each other
  • value and harness the diversity of our people
  • communicate on time, in a concise, clear
    and open way
  • share ideas, plans and information
  • identify, inform and manage risks together
  • recognise that everyone’s contribution matters
  • avoid duplication and waste

We will take pride in what we do:

  • innovate and delight customers
  • take ownership and responsibility for what we do
  • display high ethical standards in our actions
  • promote and celebrate success
  • make the rail industry a desirable place to work

Showing respect means we will:

  • respect the environment, communities and the people we work with
  • always treat each other honestly, with openness and courtesy
  • pay on time for work delivered
  • adhere to mutually agreed terms
  • treat all information received as confidential