Customer service assistant Frank attracted many admirers after featuring in the first episode of Channel 5 documentary Paddington Station 24/7, as he was in charge of London Paddington station on the evening of a terrorist attack in the capital.
Frank, who fondly refers to Brunel’s iconic station as his ‘mansion’, returns in the final episode of the popular series as he works the night shift and deals with late night revellers following reports of inappropriate behaviour by some passengers on trains arriving into London Paddington.
The eight-part series has been a huge hit with viewers. More than 10 million tuned in for the first seven episodes, which have featured railway workers on the Great Western Mainline as they deal with the biggest modernisation of the line for generations, major incidents including terror attacks, which caused disruption on the railway, as well as the day-to-day challenges of running one of Britain’s busiest stations.
It’s not an easy task to keep the station moving but the series shows just how hard everyone works. Every day is different but the station team here should be proud of their efforts.
Our priority is to keep passengers safe as they pass through the station and we work with everyone on the railway to do that.
I am passionate about protecting passengers and my mansion (London Paddington). I hope people that watched the documentary get a better understanding of what Network Rail does and the range of challenges that the team at the station faces.
Frank, customer service assistant at London Paddington station
The final episode of Paddington Station 24/7 will be aired on Monday, 30 October on Channel 5 at 9pm.