Can you travel another way? Help us keep the railway clear for those who need it most.
Help us get you safely wherever you need to go. Plan ahead. Consider others. Stay safe.
Only take the train if there’s no other way to travel. If you need to travel by train, please check before you set out. You should also follow public health advice: if you need to cough or sneeze, please ‘catch it, bin it, kill it’.
If you or the people you live with have symptoms of COVID-19 (Coronavirus) or are self-isolating, you should stay at home.
We are running a reduced timetable to keep trains moving for critical workers and services.
A new revised timetable started on Monday 18 May 2020, introducing around 3,000 more trains per day. But passenger carrying capacity, with social distancing in place, remains very constrained with the ability to carry only around 10-13% of normal levels.
For the latest travel advice visit National Rail Enquiries.
The safety of our passengers, the public and our workers is Network Rail’s priority.
Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
We are cleaning stations throughout the day so that those who need to travel can do so more safely.
As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
We are making changes in many station areas so that people can social distance and move around more safely.
Train companies are checking carriages regularly throughout the day and further cleaning is taking place at depots.
Planning a journey
When planning your journey by train please follow this guidance:
- Travel during off-peak hours if you can.
- Buy your ticket online. Visit National Rail Enquiries or your train company website.
- Check train times and live information before you travel.
- Allow extra time to make your journey by train.
On a journey
During your journey by train please follow this guidance:
- Please wear a face covering to avoid putting others at risk.
- Our staff are there to help, please respect them and listen to advice.
- Be considerate to those who may be less able to get around safely.
- Please keep your distance from staff and other passengers. Follow Government advice on staying safe.
- Carry hand sanitiser and wash your hands before and after travelling.
- Avoid touching surfaces where it’s safe to do so.
- If you have symptoms and need to travel home you may do so, but please try to keep away from other people and catch coughs and sneezes in a tissue.
We’re working with the government to make sure we’re doing the right thing for everybody’s health. If official advice changes, we will let you know how this might affect your journey.