Travel with confidence
We know how important it is that you feel safe and supported during your journey with us.
Find out how we are working hard to keep you safe from coronavirus when you travel through our stations.
Helping you travel safely during coronavirus
Face coverings
You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales.
You could be fined up to £6,400 if you refuse to wear a face covering. Find out more about specific exemptions.
Our safer travel pledge
How you can help
Wash your hands. Wear a face covering. Travel at quieter times.
Planning a journey
When planning your journey by train please follow this guidance:
- travel at quieter times
- carry hand sanitiser and wash your hands before and after travelling
- wear a face covering
- check train times and live information before you travel
- buy your ticket online and get it on your mobile or Smartcard if available.Visit National Rail Enquiries or your train company website.
On a journey
During your journey by train please follow this guidance:
- travel at quieter times
- carry hand sanitiser and wash your hands before and after travelling
- wear a face covering
- please keep your distance from staff and other passengers. Follow Government advice on staying safe
- our staff are there to help, please respect them and listen to advice
- be considerate to those who may be less able to get around safely
- book tickets online and pay with contactless wherever possible.
We’re working with the government to make sure we’re doing the right thing for everybody’s health. If official advice changes, we will let you know how this might affect your journey.
Travel advice
If you or the people you live with have symptoms of COVID-19 (Coronavirus) or are self-isolating, you should stay at home.
Please also follow local lockdown measures when travelling by train. For the latest information please see: