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Travel with confidence

We know how important it is that you feel safe and supported during your journey with us.

Find out how we are working hard to keep you safe from coronavirus when you travel through our stations.

Travel advice

Please continue to follow government guidance for travelling.

For the latest government advice please see:

In crowded spaces, wear a face covering out of respect for others, unless exempt. Please be considerate of other passengers and rail staff.

Covid-19: Don’t travel if you have symptoms.

Buy your ticket online and get it on your mobile or on a Smartcard if available.

Planning a journey

When planning your journey by train please follow this guidance:

  • buy your ticket online and get it on your mobile or smartcard if available
  • in crowded spaces, wear a face covering out of respect for others
  • check before you travel by visiting National Rail Enquiries or your train operator's website.

On a journey

During your journey by train please follow this guidance:

  • in crowded spaces, wear a face covering out of respect for others
  • go online to book tickets and use contactless payments wherever possible.

Travelling to or within Scotland and Wales?

Different restrictions may apply

For the latest travel advice visit:

or contact your train operator.


Transferring onto bus, tube or other TfL services in London?

If you’re transferring onto bus, tube or other TfL services at one of our managed stations in London, you must wear a face covering, unless exempt.

Visit TFL's website for more information.


Protect yourself and others by downloading the NHS app

Screengrab of NHS test and trace app

NHS COVID-19 app for England and Wales

Screengrab image of NHS test and protect Scotland app.

NHS Protect Scotland app

We’re working with the government to make sure we’re doing the right thing for everybody’s health. If official advice changes, we will let you know how this might affect your journey.


Let's get back on track

Whether you’re heading back to the office, meeting up with loved ones or planning your next adventure there’s no better way to travel than by train.

Visit National Rail Enquiries

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