Let's travel safely this summer
The safety of our passengers, the public and our workers is Network Rail’s priority. We are taking extra steps to make your journey safer.
Face coverings
You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales.
- You could be fined £100 if you refuse to wear a face covering.
- Find out more about how to wear and make a face covering.
- Find out more about specific exemptions.
Travel advice
If you or the people you live with have symptoms of COVID-19 (Coronavirus) or are self-isolating, you should stay at home.
For the latest travel advice visit National Rail Enquiries.
Our safer travel pledge
How we are keeping you safe
We have a range of measures to keep passengers safe at our stations including;
- Vending machines at our managed stations, so passengers can buy face coverings, gloves, anti-bacterial wet wipes and hand sanitiser
- Anti-viral treatment that protects surfaces for up to 30 days on all touch point and hygiene areas, and additional touch-point cleaning no less than four-hourly on a continuous cycle, guarding against risk of contamination
- One-way systems are in place and floor stickers have been installed to help passengers navigate stations in a controlled way
- 250 hand sanitiser stations introduced at our managed stations
- Queuing systems are in place to limit the number of people in and out of toilets where necessary
- Cubicles, urinals, sinks and dryers have been marked as out of use and new signage installed, to maintain social distancing
- Seating in stations and waiting rooms altered to support social distancing
How you can help
Planning a journey
When planning your journey by train please follow this guidance:
- travel at quieter times
- carry hand sanitiser and wash your hands before and after travelling
- face coverings should be used in stations and on trains
- check train times and live information before you travel
- buy your ticket online and get it on your mobile or Smartcard if available.Visit National Rail Enquiries or your train company website.
On a journey
During your journey by train please follow this guidance:
- travel at quieter times
- carry hand sanitiser and wash your hands before and after travelling
- wear a face covering
- please keep your distance from staff and other passengers. Follow Government advice on staying safe.
- our staff are there to help, please respect them and listen to advice.
- be considerate to those who may be less able to get around safely.
- book tickets online and pay with contactless wherever possible.
We’re working with the government to make sure we’re doing the right thing for everybody’s health. If official advice changes, we will let you know how this might affect your journey.