A major transport hub

Important information – Coronavirus

Our staff are working hard to keep critical workers and vital supplies moving across Britain; please help keep them and yourselves safe. Travel at quieter times. Wash your hands. Wear a face covering.

Visit our coronavirus travel advice page for more information.

Wear a face covering

You must wear a face covering for the full duration of your journey on public transport in England, Scotland and Wales. Find out more about specific exemptions.

Passenger assistance

Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.

Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.  ​

Please see the accessibility section below for more information.

Facilities

  • Facilities including ticket offices, information points, lost property and the stations themselves may be operating reduced opening hours.
  • Maintaining the highest possible hygiene levels on the railway is vital. From the start of this pandemic we have made sure we have sufficient cleaning supplies – such as anti-viral treatment.
  • We are cleaning stations throughout the day so that those who need to travel can do so more safely.
  • As service levels increase, additional deep cleans will be carried out in toilet areas, and we will continue to sanitise and use anti-viral treatment on common touch-point areas, such as doors and handrails.
  • We are making changes in many station areas so that people can social distance and move around more safely.

Retailers

We are working hard to safely reopen retail units in all of our stations. We hope to have all of your favourites available soon, but we will only reopen units when we are able to make sure we can adhere to social distancing guidance from the government. Our priority continues to be the safety of our passengers and retailer teams.

See it. Say it. Sorted.

When reporting any security issues around the railway to a member of staff or the British Transport Police (BTP), please keep your distance. Follow Government advice on staying safe. You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999

Reading station is one of the busiest rail hubs in Britain, used by nearly 20 million passengers a year. It’s the second busiest interchange station outside of London, second only to Birmingham New Street, with nearly four million passengers a year changing trains at the station.

Reading underwent a phase of major transformation from 2009, adding five new platforms, new retail facilities and a new footbridge three times the size of the original, with escalators and lifts providing step-free access to all platforms.

The station was officially opened by Her Majesty The Queen in July 2014, after being completed a year ahead of schedule.

Station opening hours

  • Open: 24 hours

Tickets and travel information

National Rail Enquiries
03457 48 49 50

Textphone: 0345 60 50 600
Welsh language line: 0345 60 40 500

Station enquiries

General station enquiries: 03457 11 41 41

Find your way around using the Reading Station Map

British Transport Police

The British Transport Police office is on the main concourse.

For assistance speak to any member of station staff or contact the British Transport Police on 0800 40 50 40 (24 hours) or text 61016. In an emergency call 999.

British Transport Police in our stations

Car drop off / pick up

  • Underground short-stay car park, access on Forbury Road (city centre side). Free for 20 minutes.
  • Ground floor of multi-storey car park, access on Vastern Road (Caversham side). Free for 20 minutes.

Sat nav / route finder postcode: RG1 8BT

For information about dropping off passengers with restricted mobility, see the disabled access section.

Bicycle

If you want to take your bike on a train, please check with the train operator first.

Pedestrians

There are entrances/exits on Vastern Road (Caversham side) and Forbury Road (city centre).

Taxi

There are taxi ranks outside the city centre and Caversham exits.

For more information visit traintaxi.

Train

For information about trains to and from Reading visit National Rail Enquiries or call 03457 48 49 50.

Bus

There are bus stops on both sides of the station – see map.

Airports

Gatwick: regular direct trains – live departures.

Heathrow: RailAir operates a frequent coach service – timetableslive departures.

Tickets and information

Ticket office (city centre side)

  • Monday to Friday 05:15 – 22:45
  • Saturday 05:30 – 22:45
  • Sunday 07:15 – 22:45

Ticket machines

  • At all station entrances and around the station.

For tickets, train times and real-time information visit National Rail Enquiries0845 7 48 49 50, or contact the train company.

Toilets and baby care

Women, men, accessible

  • Main concourse (Radar key required for accessible cubicle)
  • Waiting room, platform 7b
  • Waiting room, platforms 8a–9a
  • Platforms 12b–13b
  • Platforms 14b–15b

Baby care

  • Main concourse – accessible by wheelchair users. Radar key required (or ask a member of staff)
  • Waiting room, platforms 8a-9a

 

Lost property

Item on board a train: contact the train company.

Items handed in at the station: contact First Great Western 0345 7000 125 (Monday to Friday 08:00–20:00; weekend 09:00–17:00).

Waiting room

Platforms 7b, 8–9a, 8–9b, 10–11b, 12–13a and b, 14–15a and b.

There are benches on most platforms.

Trolleys

Trolleys are available. A £1 coin deposit is refunded when the trolley is returned.

Cash machines

There are ATMs on the main concourse.  There are also cash machine on the transfer deck/Bridge.

Telephones

On the main concourse.

Wi-Fi

Wi-Fi is not available at the station.

Water fountains

There are two water fountains at the station:

  • next to the toilet and waiting opposite platform 1
  • next to the toilet and waiting opposite platform 8/9

Long-stay car park

For pricing and general car park information, please visit the APCOA parking web page.

Pre-book parking

Accessible parking

There are 14 Blue Badge spaces on the ground floor. The normal tariff applies.

About the car parks

The station car parks are managed by APCOA0345 222 4224.

Complaints and refunds: NWRparkingrefunds@apcoa.com

The car parks have been awarded the Park Mark.

Bicycle parking

  • Outside the city centre entrance
  • Underground short stay car park
  • Long stay car park

For information about taking your bicycle on the train, see the to and from Reading station section.

Short-stay car park – underground

For pricing and general car park information, please visit the APCOA parking web page.

Accessible parking

Four Blue Badge spaces are available. The normal tariff applies.

Short stay – multi-storey

  • Up to 20 minutes – free
  • Up to 1 hour – £4

Cash, debit and credit cards (except Amex) accepted.

Open 24 hours.

How to get there

Sat nav postcode: RG1 8BT

Ground floor of multi-storey; vehicle access via Trooper Potts Road. Local area map

Accessible parking

Two Blue Badge spaces. The normal tariff applies.

Station accessibility

Step free access: there is step-free access into and throughout the station.

Induction loops: all booking office counters have induction loops.

Low ticket counter: the ticket offices have lower counters.

Requesting assistance

Coronavirus information: Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.

Please contact your train operator, ideally 24 hours in advance:

  • First Great Western 0800 197 1329; textphone 18001 0800 197 1329
  • CrossCountry 0844 811 0125; textphone 0844 811 0126
  • South Western Railway 0800 5282 100; textphone 0800 6920 792

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Alternatively, ask any member of the station team.

Accessible toilets

  • Main concourse (Radar key required for accessible cubicle)
  • Waiting room, platform 7b
  • Waiting room, platforms 8a–9a
  • Platforms 12b–13b
  • Platforms 14b–15b

Wheelchairs

Assistance staff have access to wheelchairs for use around the station.

Getting to and from the station

Car

Accessible pick up / drop off points:

  • Ground floor of the multi-storey car park; access on Vastern Road (Caversham side). Free for 20 minutes.
  • Underground short-stay car park; access on Forbury Road (city centre side). Free for 20 minutes.

Taxi

There are taxi ranks outside the city centre and Caversham exits.

Accessible taxis are available.

For more information visit traintaxi.

Click on the link below to search for food, drink and shopping outlets at Reading station.

Reading

We’ve upgraded the railway at Reading to reduce delays, enable more services to run, and to transform the station

Transforming the railway at Reading

Reading station is one of the busiest rail hubs in Britain, used by nearly 20 million passengers a year. We’ve rebuilt the station and upgraded the railway in the Reading area, including redesigning the complicated track layout. This has removed one of the worst bottlenecks on the rail network.

Our new station at Reading was officially opened by Her Majesty The Queen in July 2014, after being completed a year ahead of schedule. By summer 2015 we finished upgrading the railway in the surrounding area.

These improvements mean more trains can run through Reading each day, with fewer delays. Passengers can enjoy faster, more frequent and more reliable journeys, and a better, brighter station.

A better station

We’ve added five new platforms, new retail facilities and a new footbridge three times the size of the original, with escalators and lifts providing step-free access to all platforms.

More passenger capacity

We’ve built a viaduct to the west of Reading to take the fast mainlines over freight and relief lines. This will enable the railway to cope as demand for train services increases.

Fewer delays

The new track and platforms means that trains won’t need to queue to enter the station and can still run if there are problems with other services.

More freight capacity

The new track layout has made room for six extra freight trains each day – taking around 200 lorries a day off the roads.

Wider bridges on Cow Lane

We’ve widened both rail bridges over Cow Lane to reduce congestion and allow double-decker buses to pass through. We’ll also build a new cycle way and pavement.

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