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Timetables and travel
Our Railway's Future
Railway upgrade projects
High speed rail
Access for All
Reducing track noise
Stations improvement programme
York operating centre
Global System for Mobile Communications-Railway
Upgrading stations in South Wales
East West Rail
Western Rail Link to Heathrow
Southampton to Nuneaton freight upgrade
Modernising the South Wales railway
North West electrification
Edinburgh Waverley station
Finsbury Park to Alexandra Palace
Stafford - Crewe
Wessex Capacity Improvment Programme
Birmingham New Street station
Gogar rail interchange
London Overground lines
Manchester Victoria station
North Lincolnshire resignalling
Ely - Soham
Great Northern Great Eastern
King's Cross station
Tinsley Chord Tram Train
West Coast Main Line
East Coast Main Line
Lincoln level crossings
Midland Main Line
Nuneaton north chord
Redditch branch line
Manchester to Preston electrification
Our work to improve London’s major stations includes introducing balconies for shops and food outlets, to create more space on the main concourse
In 2012 we opened a first-floor balcony for shops and restaurants at Waterloo –
Britain’s busiest station over 90 million passengers a year.
The 220m balcony runs almost the full width of the station. Its presence frees up space on the concourse that was previously used by retail outlets, which reduces crowding. Passengers also benefit from the balcony’s attractive facilities before and after their journeys, plus more seating on the concourse itself.
The four new escalators to the balcony, along with a redesigned route for disabled passengers, make it easier for people to get to Waterloo East station from the main station. Together, these two stations are used by more than 300,000 passengers a day. This new access route removes a serious bottleneck for people who need to go from one to the other, particularly during rush hours.
With 14 new shops and restaurants on the balcony, passengers have a much wider choice of places to shop, eat and drink in comfort. And those in a hurry can still buy a coffee or a newspaper on the ground floor before catching their train.
1 Spring 2011 – Shops in the middle of the station removed.
2 Summer 2011 – Work to build the balcony starts.
3 April 2012 - the escalators to the balcony come into operation, making it easier to access Waterloo East from the main station. For disabled passengers, a new route through the station to Waterloo East is created.
4 Summer 2012 – The balcony and first 10 retail units open.
5 Autumn 2012 – Official opening of the balcony, with all 14 retail units open.