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Timetables and travel
Our Railway's Future
Railway & Track
Our plans for winter
High speed rail
Reducing track noise
Railway Communications System
Station planning and design
We’re building a first-floor balcony at Britain’s busiest station to give passengers more space and better facilities. As part of our plan to improve major stations across London, retail outlets in the middle of the station are being removed from the concourse and balconies are being constructed to create a better environment for passengers.
From summer 2012 new escalators to the Western Balcony will be in operation, improving access from Waterloo mainline station to Waterloo East. The first phase of the new balcony will also be unveiled offering passengers a better choice of places to eat, drink and relax.
1 Spring 2011 – Shops in the middle of the station removed.
2 Summer 2011 – Work to build the balcony starts.
3 January 2012 – From April 2012 the escalators to the balcony will come into operation, making it easier to access Waterloo East from the main station. For disabled passengers, a new route through the station to Waterloo East will be created.
4 Summer 2012 – The balcony and approximately ten new retail units will open.
5 Autumn 2012 – Official opening of the balcony and opening of all retail units.