We’re building a first-floor balcony at Britain’s busiest station to give passengers more space and better facilities. As part of our plan to improve major stations across London, retail outlets in the middle of the station are being removed from the concourse and balconies are being constructed to create a better environment for passengers.
From summer 2012 new escalators to the Western Balcony will be in operation, improving access from Waterloo mainline station to Waterloo East. The first phase of the new balcony will also be unveiled offering passengers a better choice of places to eat, drink and relax.