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Timetables and travel
Our Railway's Future
Tickets, timetables and journey planner
Engineering works and service alterations
Train company links
Storm damage and flooding
National Rail Enquiries are the official information service for Britain's train companies. They provide impartial advice on tickets, promotions and journey planning.
We don't run trains or sell tickets and cannot issue ticket refunds.
The place to go for a refund depends on where you bought your ticket:
Return your ticket to the ticket office at any station - it doesn't have to be the station where you bought it.
Return your ticket to the address specified by that company.
Return your ticket to the travel agent who sold it to you.
For general information about refunds see section E of National Rail's conditions of carriage.