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  • Facilities at Victoria station


    Tickets and information

    Ticket office
    Tickets for travel today:

    • Open 24 hours

    Advance tickets:

    • 07:00 - 21:00

    It is run by Southern Railway.

    Ticket machines
    Central concourse (run by Southern) and eastern concourse (run by Southeastern).

    Tickets, timetables and real-time updates are available from National Rail Enquiries, 08457 48 49 50, or contact the train company.


    Toilets and baby changing

    Men, women, accessible, baby care: near the top of platform 1, and between the Buckingham Palace Rd / Grosvenor Gardens exits.

    Entry is 50p. Accessible toilets require a Radar key and are free.



    There are no longer any showers.

    Cash and bureau de change

    There are ATMs, and a bureau de change near the Buckingham Palace Rd exit.


    On the concourse.

    Car hire

    Sixt and Streetcar have branches in the car park.

    British Transport Police

    There is no BTP station at Victoria.

    For help call 0800 40 50 40 (24 hours) or speak to any member of station staff. In an emergency call 999.

    British Transport Police website


    Lost property

    At the station
    Items handed in at the station are kept in the left luggage office. Report lost property online or call 020 7963 0957.

    Lost property counter hours:

    • Monday to Friday 09:00 - 17:00

    Charges for reclaimed items.

    Onboard a train
    Items left on trains are kept by the train company - contact details.


    Left luggage

    You can leave luggage at Excess Baggage Co, between platforms 7 and 8.

    • Monday to Sunday 07:00 - 24:00

    You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities.

    For more information visit Excess Baggage or call 020 7963 0957.


    Photo booths

    There are booths for passport photos around the concourse.


    Pay as you go wireless internet access is available from:



    There are no trolleys available at Victoria.
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