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Timetables and travel
Our Railway's Future
Birmingham New Street
St Pancras International
Bristol Temple Meads
Liverpool Lime Street
Disabled people's access policy
Ticket officeOpen 24 hours. It is run by Great Western Railway.
Ticket machinesAround the concourse. They're run by Great Western Railway.
Heathrow ExpressA dedicated ticket office run by Heathrow Express is on platforms 6-7, it is open while services are running.
Tickets, timetables and real-time updates are available from National Rail Enquiries, 08457 48 49 50. Alternatively, contact your train operator.
ReceptionPlatform 1, 020 7922 6793
All cost 30p and are before the ticket barrier.
MenPlatform 1, downstairs by the reception:
WomenPlatform 1, downstairs by the ticket office:
Baby changeIn reception near platform 1:
AccessibleIn reception near platform 1. Two toilets, one in the baby changing room. Free, Radar key not required:
Platform 12, accessible and Changing Places cubicles. Free, Radar key required:
Men's and women's showers in the toilets on platform 12, £5:
Near the Underground entrance.
There is no textphone.
Pay as you go wireless internet access is available from:
There is no BTP station but they patrol the station supported by our security team.
0800 40 50 40 (24 hours). In an emergency call 999.
At the stationItems handed in at the station are kept in the left luggage office on platform 12. Report a lost item online or call 0330 024 0215.
Lost property counter hours:
Charges for reclaimed items.
Onboard a trainItems left on trains are kept by the train company - contacts.
HeathrowItems left at Heathrow station or the airport are kept by BAA lost property, 020 8745 7727:
You can leave luggage at Excess Baggage Co on platform 12.
You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities.
For information visit Excess Baggage or call 020 7262 0344.
There are trolley bays around the station including on Heathrow Express platforms. A £1 coin deposit is refunded when you return the trolley to a bay.
A seasonal porter service is also available.
Near entrance to platform 1.
First class lounge: down platform 1.
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