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  • Facilities at Paddington station


    Tickets and information

    Ticket office
    Open 24 hours. It is run by Great Western Railway.

    Ticket machines
    Around the concourse. They're run by Great Western Railway.

    Heathrow Express
    A dedicated ticket office run by Heathrow Express is on platforms 6-7, it is open while services are running.

    Tickets, timetables and real-time updates are available from National Rail Enquiries, 08457 48 49 50. Alternatively, contact your train operator.

    Platform 1, 020 7922 6793

    • Monday to Friday 07:00-22:00
    • Weekends 08:00-20:00

    Toilets and baby changing

    All cost 30p and are before the ticket barrier.

    Platform 1, downstairs by the reception:

    • Monday to Saturday 07:30 - 19:30
    • Sunday 11:00 - 19:00
    • Closed on bank holidays

    Platform 12:

    • Monday to Sunday 24 hours

    Platform 1, downstairs by the ticket office:

    • Monday to Saturday 07:30 - 19:30
    • Sunday 11:00 - 19:00
    • Closed on bank holidays

    Platform 12:

    • 24 hours

    Baby change
    In reception near platform 1:

    • Monday to Sunday 07:00 - 22:00

    Platform 12:

    • Monday to Sunday 24 hours

    In reception near platform 1. Two toilets, one in the baby changing room. Free, Radar key not required:

    • 07:00 - 22:00

    Platform 12, accessible and Changing Places cubicles. Free, Radar key required:

    • Monday to Sunday 24 hours


    Men's and women's showers in the toilets on platform 12, £5:

    • Monday to Sunday 07:00-23:00


    Near the Underground entrance.

    There is no textphone.



    Pay as you go wireless internet access is available from:


    British Transport Police

    There is no BTP station but they patrol the station supported by our security team.

    0800 40 50 40 (24 hours). In an emergency call 999.

    BTP website


    Lost property

    At the station
    Items handed in at the station are kept in the left luggage office on platform 12. Report a lost item online or call 0330 024 0215.

    Lost property counter hours:

    • Monday to Friday 09:00 - 17:00

    Charges for reclaimed items.

    Onboard a train
    Items left on trains are kept by the train company - contacts.

    Items left at Heathrow station or the airport are kept by BAA lost property, 020 8745 7727:

    • Monday to Saturday 08:00-19:00
    • Sunday 08:00-16:00

    Left luggage

    You can leave luggage at Excess Baggage Co on platform 12.

    • Monday to Sunday 07:00 - 23:00

    You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities.

    For information visit Excess Baggage or call 020 7262 0344.



    There are trolley bays around the station including on Heathrow Express platforms. A £1 coin deposit is refunded when you return the trolley to a bay.

    A seasonal porter service is also available.


    Waiting rooms

    Near entrance to platform 1.

    First class lounge: down platform 1.


    Photo booths

    There are booths in The Lawn and by the entrance to platform 12.
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