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  • Facilities at Liverpool Lime Street station


    Tickets and information

    Ticket office: towards the Lord Nelson St entrance.

    • Monday to Sunday 08:00 - 18:45

    It is run by Northern Rail.

    Ticket machines: around the station. Run by Northern Rail or Virgin Trains.

    Virgin tickets can be collected from their information point on platform 7-8.

    Tickets, timetables and real-time updates are available from National Rail Enquiries, 0845 7 48 49 50.

    Alternatively contact the train operator.


    Toilets and baby changing

    Men's, women's, accessible, baby change: near the Lord Nelson St entrance.

    • Daily 06:00 - 23:00

    The accessible toilets require a RADAR key. Ask a member of staff if you don't have one.


    Cash machines

    Half way down platform 7.


    Outside the ticket office.


    Pay as you go wireless internet access is available from:


    British Transport Police

    The BTP station is in Rail House on Lord Nelson St.

    For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. There is a direct phone line near the travel centre. In an emergency call 999.

    British Transport Police website


    Lost property

    At the station
    Items handed in at the station are kept in the left luggage office. Report lost property online or call 0330 024 0215.

    Lost property counter hours:

    • Monday to Friday 09:00 - 17:00

    Charges for reclaimed items.

    Onboard a train
    Items left on trains are kept by the train company - contacts list.


    Left luggage

    You can leave luggage at Excess Baggage Co, opposite the ticket office.

    • Monday to Thursday 07:00 - 21:00
    • Friday to Sunday 07:00 - 23:00

    You can prebook storage for your heavy, awkward or high-value luggage at one of our Rail Station Left Luggage facilities.

    For more information call 0151 707 8594 or visit Excess Baggage.



    Trolley bays:

    • Platforms 2/3, 4/5, 7 and 8
    • Lord Nelson St
    • Skelhorne St

    £1 coin deposit is refunded when you return it to a bay.


    Waiting room

    Standard and Virgin first class waiting rooms are on platform 7.

    Photo booths

    On the concourse and by platform 7.
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