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If there is a safety threat to you, to others or to trains such as:
Please call us immediately on 08457 11 41 41
For tickets, journey planning and timetables:
We do not sell tickets and can't help with travel planning.
The place to go for a refund depends on where you bought your ticket - see how to get a ticket refund.
We don't sell tickets and cannot issue refunds.
If you are affected by an environmental or nature related issue originating on railway land please contact us using the appropriate form:
If you or your property are affected by vibration or noise from the railway please contact us using the appropriate form:
If any level crossing (road or pedestrian) is damaged or faulty call us urgently on 08457 11 41 41 - please do not email.
Problems may include:
If the issue causes a safety threat to you, others or to trains, call us urgently on 08457 11 41 41 - please do not email us.
To report non-urgent issues with fencing, structures or railway equipment (eg track alarms) please use our online form.
Non-urgent Issues might include:
Report an issue with railway equipment, fencing or structures
We manage the following 18 stations. If you have an enquiry, click the link to contact us:
For enquiries about any other station in Britain contact National Rail Enquiries on 08457 48 49 50 or contact the train company that manages the station.
If you or your property have been affected by the activity of our people, our contractors or our equipment please use the appropriate form to contact us about the issue:
Please use our contact finder to help find a contact who may be able to answer your question.
If you are unable to find the contact you need please use our general enquiries form.
If you notice a broken link or any other issues with this website or would like to suggest ideas to help us make it better please use our website feedback form.
If your query is not covered by one of the above options please use our general enquiries form.