Waterloo
Waterloo is the UK's largest station, covering an area of 24.5 acres. One of its most notable features is the Victory Arch, built of Portland Stone. This commemorates the London and South Western and the Southern Railway men who gave their lives in the First and Second World Wars.
Eurostar train services no longer call at Waterloo and the international part of Waterloo station is now closed. All Eurostar train services now run to and from St Pancras International. Visit www.eurostar.com for more information.
Please use the following links to find out more about the Waterloo station and the local area.
A - Passenger Access
B - Maps
C - Facilities & services
D - Transport links
E - Local attractions
F - History
G - Contact us
A - Passenger
Getting to and from the station.
B - Maps
Station services (shopping, eating, etc.)
C - Facilities and services
The main ticket office is opposite platforms 16 and 17, and is open 24 hours a day. There is a second ticket office opposite platform 2, with additional ticket machines on the concourse. Train details can be obtained from the information point on the concourse or alternatively please call:
National Rail enquiry service – 08457 48 49 50
Payphones can be found at each end of the main concourse.
Taxis are available in Cab Road, through the main arch (exit 3).
Alternatively, please visit traintaxi ltd for further information.
Buses depart from several points around the station. Please Click here for a bus map or for general London travel information call 020 7222 1234.
NCP manages parking facilities at Waterloo and access is on Station Approach and Cab Road. Click here for more information.
| Recommended Tariffs | |
| Up to 20 mins | £.1.70 |
| Up to 40 mins | £2.80 |
| Up to 1 hour | £5.50 |
| Up to 2 hours | £7.80 |
| Up to 3 hours | £10.40 |
| Up to 4 hours | £11.50 |
| Up to 6 hours | £12.50 |
| Up to 8 hours | £16.50 |
| Up to 12 hours | £19.00 |
| Up to 24 hours | £22.00 |
| 2 day ticket | £40.00 |
| 3 day ticket | £58.00 |
| 4 day ticket | £72.00 |
| Weekly rate | £85.00 |
| Night rate (1900 - 0700 Hrs) | £10.00 |
| Motorcycles | £3.80 |
Toilets and baby changing
Toilets and baby changing facilities are located opposite platforms 17 – 19. A charge of 20p is levied for the use of these facilities.
Accessible toilets are available at the top of the stairs to the ladies toilets opposite platforms 17/18, and for RADAR key holders there is an additional facility on Cab Road, through exit 3 on the left.
If you require Police assistance please speak to a member of staff or telephone 0800 405040. For more information, click here.
If you require first aid, please seek assistance from a member of staff.
Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance:
South West Trains – 0845 6000 650
Bakerloo, Northern, Jubilee and Waterloo and City lines serve this station.
Entrances to the Underground are as follows:
- Steps from platforms 1 – 18
- Via escalator near platforms 18 – 19
- Steps in the centre of the concourse near platform 5
- For the Jubilee line, via escalator opposite platforms 4 – 5
Contact 0845 330 9880 for assisted travel requests.
Cash and Bureau de Change
There are cash dispensers located throughout the station. See map for details.
Bureau de Change facilities are available on platforms 11 and 12 and at exit 5.
Trolleys
Luggage trolleys are available at many sites on the concourse and on the platforms. A deposit of £1 will be returned to you when you take the trolley back to one of the trolley points.
Bicycles
There are bicycle storage racks on Cab Road and halfway down platforms 5 – 6, 11 – 12, 13 – 14 and 19.
Left luggage
Left Luggage (storage of items) is a secure place where you can leave items of luggage for collection later. This is located between platforms 11 and 12. Open 07:00 - 23:00 Mon to Sun. A small charge is made for this service. Please call +44 (0)20 7401 8444 or click here for more information.
Lost property
The lost property office is located in Lower Road, down the escalators or lift opposite platforms 4 and 5 (Exit 2), turn right, and turn right again. Open Monday to Friday 07.30 to 19.00 Telephone (13.00 to 16.00): 020 7401 7861.
Photo booths
There are a number of photo booths at the station where photos for passports, travel passes and other identity documents can be obtained.
Waterloo East station
Waterloo East station can be reached via the stairs, escalator or lift next to Burger King and opposite platforms 11 and 12. Waterloo East provides services to south east London, Kent and East Sussex. The station is operated by South Eastern trains.
WiFi Coverage
www.thecloud.co.uk
http://www.t-mobile.co.uk/hotspot
D - Transport links
Use the following links to access more information about trains from the station and other transport links:
National Rail enquires
Transport services in London
London Underground
E - Local attractions
Discover more about the local area, including what there is to see and do there.
F - History
Some interesting facts and figures about the history of Waterloo station.
Chronology
- The original station was opened on 11 July 1848 by the London and South Western Railway. The Necropolis station opened in October 1854 with the North station opening on 3 August 1860.
- The connection to the South Eastern Railway opened in January 1864.
- Waterloo Junction station (the present Waterloo East station) opened on 1 January 1869.
- The South station opened on 16 December 1878 and an additional North platform was added in November 1885.
- The Waterloo and City station opened on 8 August 1898 while the new Necropolis station opened on 16 February 1902.
- The South Eastern Railway connection was decommissioned on 26 March 1911.
- The station was completely rebuilt between 1900 and 1922 and had its official opening on 21 March 1922.
- The Necropolis station was bombed on 16 April 1941 but was not rebuilt.
- The concourse underwent some remodelling work between 1978 and 1983.
Station design
- The roof and platforms of the 1900 – 1922 station were designed by J. W. Jacomb-Hood and A. W. Szlumper, engineers for the LSWR.
- The roof is of transverse ridge and furrow construction and is 520ft by 540ft.
- The maximum single span is about 118ft.
- The office buildings were designed by J. R. Scott, the chief assistant architect for LSWR. It is in Imperial Baroque style and is notable for its Victory Arch. This was designed to commemorate the loss of LSWR servicemen during the First World War. It is constructed from Portland stone and carries statues depicting War and Peace, which are placed below a statue of Britannia.
G - Contact us
Station reception
The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).
Contact
Tel: 020 7922 2545
Address:
Station Manager
Network Rail
CP2-4-G General Offices
Waterloo station
London SE1 8SW
Opening hours: 24 hours Monday - Sunday
waterloo@networkrail.co.uk
Train times, tickets & ticket refunds
The trains are run by South West Trains. For train & ticket refund information please contact:
South West Trains 0845 6000 650
For train timetables & real-time running times, please contact National Rail Enquiries on 08457 48 49 50.