Liverpool Lime Street
Network Rail owns and manages Liverpool Lime Street station. The station is on the ‘Gateway’ to Liverpool City centre and is the focus of two major development schemes designed to reveal the Grade II listed structure and provide a new focus and hub for the city.
Please note the Gloucester Street Entrance to the station will be closed from the 9th February 2009 until Spring 2010.
Please use the following links to find out more about the station and the local area:
The future of Liverpool Lime Street station
A - Passenger Access
B - Maps
C - Facilities and services
D - History
E - Contact us
A - Passenger Access
Getting to and from the station.
B - Maps
Station services (shopping, eating, etc.)
C - Facilities and services
The Booking Office and Travel Centre are operated by Northern Rail and can be located on the North Concourse near to Lord Nelson Street.
Tickets can also be purchased from ticket issuing machines located on the North Concourse; Virgin Train Information Point on platform 7 and on the South concourse adjacent to Café Nero.
The Booking office will be open between 05:00 and 23:00
Pre booked tickets for Virgin Trains rail services can be collected from Virgin Trains Information Point located at the head of platform 8.
Public pay phones are located on the North Concourse, directly in front of the Booking Office and close to Lord Nelson Street. Liverpool Lime Street offers a good reception for a number of mobile phone operators.
Taxis
Taxis at Liverpool Lime Street station are provided by Liverpool City Black Cabs which are located at Skelhorne St.
Taxis can set passengers down immediately at the drop-off point at the Skelhorne Street entrance.
APCOA manages parking facilities at Liverpool Lime Street. They can be contacted on 08450774224. Post code is L3 5QB.
| Short Stay: | |
| Length of Stay | Cost (in £) |
| 20 mins | Free |
| 40 mins | £2.00 |
| Up to 1 Hrs | £4.00 |
| 1 - 2 Hrs | £12.00 |
| 2 - 3 Hrs | £35.00 |
| Each additional hour | £20.00 |
| Long Stay Multi Story: | |
| Length of Stay | Cost (in £) |
| Upto 1 Hrs | £2.00 |
| Upto 2 Hrs | £3.00 |
| Upto 4 Hrs | £5.00 |
| Upto 9 Hrs | £8.00 |
| Upto 12 Hrs | £10.00 |
| Upto 24 Hrs | £14.00 |
| Saturday 24 Hrs | £4.00 |
| Sunday 24 Hrs | £4.00 |
| Night Rate | £4.00 |
First Aid personnel and equipment are available at this station; should you feel unwell or need some first aid whilst at Liverpool Lime Street, please as a member of staff for assistance.
Toilets
Toilet facilities are located on the North Concourse near to the Lord Nelson Street Entrance; these new facilities include Parent & Child and Accessible toilet facilities. Toilet Attendants are on duty to assist customers and ensure that the facilities are maintained to a high standard at all times.
British Transport Police
British Transport Police supported by dedicated security officers patrol Liverpool Lime Street. Should you need assistance please contact a member of the station security team or Police Officer. Alternatively a direct police help line is located on the North Concourse; next to Marks and Spencer’s. British Transport Police Offices are located within Rail House, Lord Nelson Street.
Wheelchairs can be booked through Customer Assist or can be asked for on the day of arrival. If you require help and can not locate a member of staff make your way to the station reception on platform 1 where there will be someone to assist you.
There are also accessible departure boards, ramps for train access, accessible taxis, accessible public telephones, national key toilets, step free access coverage, disabled parking at Skelhorne street car park.
Cash Machine
Customers are advised the cash machines located on the North Concourse for many years will be removed and relocated.
Cash machines are now located mid way down platform No7; directly in front of the standard class waiting room.
Trolleys
Liverpool Lime Street station has 7 trolley bays. They are located on platforms 2/3, 4/5, 7 and 8, Lord Nelson Street and Skelhorne Street. These are coin operated - £1.00 is refunded when you return the trolley to the trolley bay.
Bicycles
There are 2 areas at Liverpool Lime Street where you can lock up your bicycle, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bicycle at the station.
The office is located on the main concourse and is open:
Mon - Fri 0700 - 2100
Sat 0700 - 2300
Sun 0800 - 2300
0151 707 8594 - Left Luggage & Lost Property are the same unit.
Mobility assistance
Assistance is available to and from platforms. Please telephone the relevant train operator:
Virgin Trains - 08457 44 33 66 (08457 44 33 67 for text phone users).
Northern Rail - Tel: 0845 000 0125 Textphone: 0845 604 5608
London Midland - 0121 634 2040
First Transpennine Express - 0800 107 2149
East Midlands - 08457 125678
London Midland
Information Service - Primary Phone Number: 0870 609 6060
Help Line
Monday-Friday 07:00-19:00
Saturday-Sunday 08:00-16:00
Help Line
Primary Phone Number: 08456 024 277
East Midland Trains
Information Service - Primary Phone Number: 08457 125 678
Information Service - Primary Textphone Number: 08457 078 051
Help Line - Primary Phone Number: 08457 125 678
Assistance can be guaranteed if 48 hours notice is given in advance.
WiFi Coverage
Need to add WiFi access is also available to Virgin Trains Customers using the First Class Lounge located on Platform 7.
D - History
Steve Warbis - Architect - Network Rail - 20/09/04
- First station at Lime Street was opened 15 August 1836 [by John Foster Jnr.] with wooden trainshed [by John Cunningham and Arthur Holme]
- This station was replaced in 1849 by a new station on Lord Nelson Street [by Sir William Tite] with the first totally innovative iron segmental-arched vault trainshed [by Richard Turner, the year after he completed the Palm House at Kew] - the first of its kind in the world and marking the turning point in trainshed design; the rear wall of the 1849 station still exists along the back edge of platform 1
- This original trainshed was replaced by LNWR with a new trainshed in 1867 [by William Baker] - which is the existing north vault of the station
- The North Western Hotel was opened in 1871
- The second trainshed vault was added in 1874 [by Francis Stevenson and E. W. Ives] - which is the existing south vault of the station
- Concourse was remodelled in 1955
- Concourse was remodernised in 1984 including the construction of the barrier-line building in the north vault and glazed artwork screen [by Radford, Ball, Rainey and Cooper] in the south shed
- North Western Hotel was re-opened in 1997 as student residences by Liverpool John Moores University
- Train sheds were refurbished under Station Regeneration Programme 1999-2000
- SRP Trainshed refurbishment awarded the London Underground Award in the National Railway Heritage Awards 2001 and a Structural Heritage Commendation in the Institute of Structural Engineers Awards 2002
E - Contact Us
On site information relating to Accessibility; Local Transport Links; Parking and Station Facilities can be obtained from Network Rail Station Reception on platform 1.
Alternatively advanced information can be obtained via National Rail Enquiries on 08457 484950.
Should you wish to comment on services and facilities at Liverpool Lime Street please contact Network Rail National Help Line on 08457 11 41 41. Network Rail National Help Line will provide you with a reference number and arrange for your comments to be responded too.
Please note that Network Rail National Help Line cannot respond to enquiries regarding timetabling, ticket pricing or the running of trains. Comments relating to these points should be addressed through the relevant Train Operating Company.
Train times, tickets & ticket refunds
For all issues regarding Train Times, Tickets and Ticket refunds please visit www.nationalrail.co.uk or your respective Train Operators website.