Birmingham New Street
Birmingham New Street opened in 1854. Currently it handles about 80 per cent of the daily total services to Birmingham, including long distance trains from Euston to the north, services from the south and the south-west to Scotland, Newcastle and Manchester/Liverpool and the east-west services to East Anglia and through Central Wales. The station serves over 31 million people every year.
Click here for Birmingham New Street Gateway to find out more about the redevelopment of Birmingham New Street station.
Please use the following links to find out more about the station and the local area.
A - Passenger Access
B - Maps
C - Facilities & services
D - Transport links
E - Local attractions
F - History
G - Contact us
A - Passenger Access
Getting to and from the station
B - Maps
Station services (shopping, eating, etc.)
C - Facilities & services
Tickets and information
Tickets can be purchased from the ticket counters and the travel centre, both situated on the main concourse. Automatic ticket machines are next to the Rail Connections and the Customer Reception desks, and also inside the doors of the Navigation Street entrance.
National Rail enquiry service – 08457 48 49 50
Telephones
Payphones are situated on the platform link bridge and the forecourt area, opposite the first class lounge.
Taxis
The taxi rank is outside the main station entrance.
Please visit traintaxi ltd for further information.
Buses
The nearest bus stop is Smallbrook Queensway, approximately one minute's walk away.
Parking
APCOA manages parking facilities at Birmingham New Street. They can be contacted on 08450774224. There is a short stay car park at the main station entrance and the nearest public car park is in Hill Street. Post code is B2 4ND.
| Tariffs | |
| Up to 20 mins | £.0.00 |
| Up to 40 mins | £2.00 |
| Up to 1 hour | £4.00 |
| Up to 2 hours | £11.00 |
| Up to 3 hours | £35.00 |
| Up to 4 hours | £55.00 |
| Each additional hour | £20.00 |
| Motorcycles | £3.50 |
British Transport Police
There is a British Transport Police station outside the main entrance, past the retail units. Click here for further details.
First aid
First aid is available at the Network Rail Reception, Rail Connections, and at the Customer Reception office (please see map for locations). If you are unable to make your way to any of the points mentioned, you should ask a fellow traveller to find a member of staff who, if unable to administer first aid, will radio for someone who can. If you have a mobile phone, call Network Rail reception on 0121 654 4288.
Toilets
Toilets are located on the station platform link bridge, off the main concourse.
Additional assistance
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 4243. Alternatively please contact the customer services team of the relevant train operator:
Midlands trains/ London Midland – 0121 634 2040
Virgin Trains – 0870 789 1234
Wheelchair ramps are located on all platforms. There is good access to the shops and restaurants at concourse level – all areas are accessible with assistance.
Cash and bureau de Change
Cash dispensers are located on the main concourse and retail forecourt. See map for details. Bureau services are provided by Eurochange on the main concourse.
Bicycles
There are bicycle racks at the short-stay car park.
Left luggage
Left Luggage is a secure place where you can leave items of luggage for collection later. The left luggage office is on the retail forecourt. Please call 0121 632 6884 or click here for more details.
Lost property
The lost property office is on the retail forecourt. Please call 0121 632 6884 or click here for more details.
Hotels
To book your reservation online, please click here.
Photo Booths
There are a number of photo booths at the station where photos for passports, travel passes and other identity documents can be obtained.
WiFi Coverage
www.thecloud.co.uk
www.btopenzone.com
http://www.t-mobile.co.uk/hotspot
D - Transport links
Use the following links to access more information about trains from the station and other transport links:
National Rail enquires
Local transport services in the West Midlands
E - Local attractions
Discover more about Birmingham, including what there is to see and do there.
F - History
Some interesting facts and figures about the history of Birmingham New Street station.
Chronology
- The original station was opened by the London and North Western Railway (LNWR) on 1 June 1854. The Queen's Hotel opened on the same day.
- Midland Railway (MR) station opened on 8 February 1885 and was built immediately alongside the original.
The joint committee LNWR and MR was formed in 1897. - LNWR roof was removed between 1948 and 1952.
- The Queen's Hotel was closed and demolished in 1964.
- The power signal box was built in 1964.
- The entire station was completely rebuilt in 1967.
Station design
- LNWR 1854 station comprised 1 no. trussed arch span, 211ft wide by 840ft long. This was designed by A. E. Coowper of Fox Henderson and Co. This was the widest span of all railway roofs at the time and remained so for fourteen years.
- MR 1885 station comprised 2 no. trussed arch spans, 58ft wide by 620ft long, and 67ft 6ins wide by 600ft long. This was designed by F. Stevenson, Chief Engineers to the LNWE.
- The rebuilt station was designed by the British Rail Midland regional architect and his team.
- The Queen's Hotel was designed by J. W. Livock.
G - Contact us
Station reception
The station reception can provide you with information about disabled access, local transport links, parking and station facilities (including left luggage, public toilets, bicycle racks, shops and restaurants).
Network Rail Reception
Birmingham New Street
Birmingham, B2 4ND
Tel: 0121 654 4288
Opening hours: 7.00am-10.00pm.
Lost property
For help with lost property, please contact the lost property office on 0121 632 6884.
Train times, tickets & ticket refunds
At Birmingham New Street, the trains are run by Virgin Trains, London Midland, Cross Country & Arriva Trains Wales.
For train & ticket information on Virgin Trains please contact Virgin on 08450 008 000.
For train & ticket information on Cross Country services, please contact Cross Country on 08700100 084.
For train & ticket information for London Midland please contact 0121 634 2040.
For train & ticket information on Arriva Trains Wales, please contact Arriva Trains on 0845 6061 660.
For journey care assistance on any train service operating out of New Street, please call journey care on 08457 44 33 66.
For train timetables and real time running times, please contact National Rail Enquiries on 08457 484 950.