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Our work in the community
Railway upgrade plan
We welcome rail enthusiasts to our stations
The following guidelines are designed to help you to have a safe and enjoyable experience. Please print them out and take them with you when you are at Network Rail managed stations.
You may also wish to take a copy of the Railway byelaws which are available from the Gov.uk website.
When you arrive at a station, please let the staff at the Network Rail Reception Desk know that you are on the station. This will help keep station staff informed so that they can go about their duties without concern as to your reasons for being there.
You may require a platform ticket to allow access to platforms.
You need to act safely and sensibly at all times.
Please do not:
If possible, please try to avoid peak hours which are Monday to Friday 6:00am – 10:30am and 3:30pm – 7:30pm.
If you see anything suspicious or notice any unusual behaviour or activities, please tell a member of staff immediately.
For emergencies and serious incidents, either call:
Your presence at a station can be very helpful to us as extra "eyes and ears" and can have a positive security benefit.
You can take photographs at stations provided you do not sell them. However, you are not allowed to take photographs of security related equipment, such as CCTV cameras.
Flash photography on platforms is not allowed at any time. It can distract train drivers and train despatch staff and so is potentially very dangerous.
Tripod legs must be kept away from platform edges and behind the yellow lines. On busy stations, you may not be allowed to use a tripod because it could be a dangerous obstruction to passengers.
For safety and ease of travel on the railway system (which includes passengers, staff, property and equipment), the byelaws must be observed by everyone. You can download the railway byelaws at Gov.uk.
Train companies must put the safety of their passengers and staff first.
You may occasionally be asked by station staff to move to another part of the station or to leave the station altogether. Station staff should be happy to explain why this is necessary.
If you are travelling by train, they may ask you to remain in the normal waiting areas with other passengers. If this occurs, please follow their instructions with goodwill as staff have many things to consider, including the safety and security of all passengers, and are authorised to use judgement in this regard.
Please print out a copy of these guidelines and take them with you when you are on the railway.
Thank you for reading and following these guidelines.