Network Rail - Community report card

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Community report card
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To reduce rail crime and anti-social behaviour in 100 hotspots.
We have achieved our target
Last year's target:
Reducing the level of incidents of trespass and vandalism by targeting the top 100 locations with individual, year long, action plans
In 2009/10 we delivered community safety plans across our top 100 locations nationally with the aim of reducing trespass, vandalism and anti-social behaviour
Across the top 100 locations, incidents of trespass and vandalism have reduced by 48 per cent in 2009/10 when compared to 2008/09.
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To provide £500,000 to our 2008/10 charity of choice.
We are on track to achieve our target
Last year's target:
Providing £500,000 of funding to our 2008/10 charity of choice
In 2008/10 we raised a total of £450,000 for the NSPCC; just short of our target of £500,000
These funds could pay for 10 child protection experts to respond to calls through the NSPCC Helpline.
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To resolve lineside enquiries from the public within 20 days.
We are on track to achieve our target
Last year's target:
For 2009/10 we have set ourselves a challenging target of resolving 90 per cent of all enquiries from the public within 20 days by April 2010
In the three periods prior to April 2010, we reached our target of resolving 90 per cent of reported lineside issues within 20 days
Lineside issues include site clearance requests, removal of litter, graffiti, fly tipping and vegetation management
This year we aim to improve out turnaround time for all enquiries from the public to our National Helpline.
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To create actions plans to reduce trespass and vandalism.
We have achieved our target
Last year's target:
Reducing the level of incidents of trespass and vandalism by targeting the top 100 locations with individual, year long, action plans
In 2009/10 we have delivered community safety plans across our top 100 locations nationally
These aim to reduce trespass, vandalism and anti-social behaviour
Across the top 100 locations, incidents of trespass and vandalism have reduced by 48 per cent in 2009/10 when compared to 2008/09.
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To continue the No Messin'! campaign.
We have achieved our target
Last year's target:
Continuation of the No Messin’! youth campaign, website and live events.
We held six No Messin’ live events in 2009/10
These events aim to offer alternatives to young people to help reduce incidents of misuse on the railway
We have formed a number of partnerships with community groups in our top priority locations
These groups aim to provide long term, sustainable reductions in railway crime and improvements in safety.
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To engage with the public to discourage level crossing misuse.
We are on track to achieve our target
Last year's target:
Changing user behaviour by direct engagement with the public and the strategic targeting of the most misused crossings in the network
We held a total of 111 Level Crossing Safety Awareness Days in 2009/10 at top priority locations across Britain
These events have involved working in partnership with the British Transport Police, local police forces, local authorities and community groups
These partners would speak to level crossing users; offering safety advice and leaflets with the message ‘Would it Kill You to Wait?’.
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To identify suitable sites to plant trees following lineside vegetation removal.
We have achieved our target
Last year's target:
Joint working initiative with the Tree Council to identify and fund suitable sites for tree planting in areas where it has been necessary to remove lineside vegetation for safety reasons
We have set up a Community Planting Fund for 2010/11
We have funded an initiative for people in areas where large-scale vegetation removal has taken place to re-plant trees away from the railway
This keeps the railway safe, is environmentally friendly, and gives community groups the opportunity to enhance their local surroundings.
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To introduce an online self service and FAQs for community enquiries.
We need to do more to achieve our target
Last year's target:
To introduce a self service element to our website so that members of the public can check the status of their enquiry online, and get answers to frequently asked questions
We have not yet introduced a self-service element to our website but this remains an aspiration
We have established a FAQs section on the website and this will be updated in the future.
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To perform market research to create targeted community services and information.
We are on track to achieve our target
Last year's target:
Perform market research to gather the views of our lineside neighbours which will help us tailor the information and services we provide to them
By using a sophisticated demographic data tool we have improved our understanding of local communities and social groups
All data received through contact to our helpline is logged into our system
This allows us to create maps of enquires and see quickly where hotspots appea
This data allows us to provide tailored communications to the communities in which we work
This data also allows us to resolve issues faster.
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To simplify and improve our internal charitable giving processes and communications.
We are on track to achieve our target
Last year's target:
Simplifying our processes and improving internal communication of our charitable giving policies
Our matched giving, GAYE and volunteer leave processes are currently under review
We hope to move more of this online over the coming year
Work is also ongoing to improve communication and to simplify externals processes
For example, guidance and policy documents were published in 2009/10 for registered charities wishing to hold collections our managed stations.
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To increase the monitoring and reporting surrounding our charitable giving.
We have achieved our target
Last year's target:
Increasing the monitoring and reporting of both inputs and outputs of our charitable giving strategy
In 2009/10 we introduced a new monitoring and evaluation process for our charity partnerships
The first phase of this monitoring and evaluation process will be carried out in 2010
We will report on the outcomes of this in our next corporate responsibility report
We will continue to review our contributions to local charity partners and community projects.
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To recruit charity ambassadors from across our business.
We have achieved our target
Last year's target:
Developing our network of charity champions across the business, who help promote awareness and raise funds for our charity of choice, with more structured aims and better communication to help raise more money
In 2009/10 we recruited new charity ambassadors from across our business
We currently have 45 charity ambassadors
We held two charity ambassador events in 2009/10, and have increased and improved our communication with this network of employees.
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Contacting us
Network Rail helpline
08457 11 41 41
If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk
Or contact us by email

Community report card

To reduce rail crime and anti-social behaviour in 100 hotspots.
We have achieved our target

To provide £500,000 to our 2008/10 charity of choice.
We are on track to achieve our target

To resolve lineside enquiries from the public within 20 days.
We are on track to achieve our target

To create actions plans to reduce trespass and vandalism.
We have achieved our target

To continue the No Messin'! campaign.
We have achieved our target

To engage with the public to discourage level crossing misuse.
We are on track to achieve our target

To identify suitable sites to plant trees following lineside vegetation removal.
We have achieved our target

To introduce an online self service and FAQs for community enquiries.
We need to do more to achieve our target

To perform market research to create targeted community services and information.
We are on track to achieve our target

To simplify and improve our internal charitable giving processes and communications.
We are on track to achieve our target

To increase the monitoring and reporting surrounding our charitable giving.
We have achieved our target

To recruit charity ambassadors from across our business.
We have achieved our target

Contacting us

Network Rail helpline

Community report card

To reduce rail crime and anti-social behaviour in 100 hotspots.We have achieved our target

To provide £500,000 to our 2008/10 charity of choice.We are on track to achieve our target

To resolve lineside enquiries from the public within 20 days.We are on track to achieve our target

To create actions plans to reduce trespass and vandalism.We have achieved our target

To continue the No Messin'! campaign.We have achieved our target

To engage with the public to discourage level crossing misuse.We are on track to achieve our target

To identify suitable sites to plant trees following lineside vegetation removal.We have achieved our target

To introduce an online self service and FAQs for community enquiries.We need to do more to achieve our target

To perform market research to create targeted community services and information.We are on track to achieve our target

To simplify and improve our internal charitable giving processes and communications.We are on track to achieve our target

To increase the monitoring and reporting surrounding our charitable giving.We have achieved our target

To recruit charity ambassadors from across our business.We have achieved our target

Contacting us

Network Rail helpline

To reduce rail crime and anti-social behaviour in 100 hotspots.
We have achieved our target

To provide £500,000 to our 2008/10 charity of choice.
We are on track to achieve our target

To resolve lineside enquiries from the public within 20 days.
We are on track to achieve our target

To create actions plans to reduce trespass and vandalism.
We have achieved our target

To continue the No Messin'! campaign.
We have achieved our target

To engage with the public to discourage level crossing misuse.
We are on track to achieve our target

To identify suitable sites to plant trees following lineside vegetation removal.
We have achieved our target

To introduce an online self service and FAQs for community enquiries.
We need to do more to achieve our target

To perform market research to create targeted community services and information.
We are on track to achieve our target

To simplify and improve our internal charitable giving processes and communications.
We are on track to achieve our target

To increase the monitoring and reporting surrounding our charitable giving.
We have achieved our target

To recruit charity ambassadors from across our business.
We have achieved our target