• Accessibility on our network

    We're committed to improving accessibility on our network, and to improving end-to-end journeys for passengers

  • Accessibility on our network Customer assistance
  • Our Commitments

    • Creating great travel environments
    • Having safe and secure stations
    • Remaining the safest mode of surface transport.
    Read more about our commitments
  • Accessibility on our network Lift access

    Staplehurst featured here is just one of 200 smaller stations to benefit from our GBP 378 million Access for All programme

  • Report card

    Achieved Status

    Last year's target:

    To help implement the Leeds station travel plan.

    We have achieved our target

    Achieved Status

    Last year's target:

    To discuss cycle hire in our London stations with the Mayor.

    We have achieved our target

    Achieved Status

    Last year's target:

    To trial raised platform modules to improve accessibility.

    We have achieved our target

    Read more about our progress
  • Increasing accessibility on our network

    Improving accessibility is not an easy task as Britain’s railway network has over 2,500 stations, many of which were built in the Victorian era and were not designed to meet the needs of passengers with reduced mobility.

    We are managing a 10-year programme of station accessibility enhancements to give greater access to many busy stations that only have step access. This is supported by a £378m Access for All fund.

    Based on levels of use, 13 stations in Scotland and 135 stations in England and Wales have been chosen to have accessible routes installed as part of the programme by March 2015. By the end of March 2010, 40 of these stations were complete.

    Easier access

    In 2008, we were involved in an initiative to develop raised platform modules to give easier access to trains at Harrington in Cumbria. The raised platforms, known as easier access areas, have also been installed at St Albans Abbey, Aberdovey and Valley stations during 2009/10. There are proposals to install these platforms at other stations with low platforms when third party funding becomes available.

    Better end-to-end journeys

    In 2008, Leeds station was selected as part of a cross-industry national station travel plan (STP) pilot programme. An STP is a travel strategy, typically involving support for walking, cycling, public transport and car sharing.

    We have worked closely with Leeds City Council and consulted a wide range of travel industry stakeholders in the development of this STP. We started work in August 2009 and will be delivering a range of schemes aimed at improving station access, providing onward sustainable journey information and placing Leeds station at the centre of a sustainable city transport hub.

    Promoting cycling

    We continue to look for ways to make it easier for passengers to get to and from our stations using environmentally friendly forms of transport. In 2009, we completed a Memorandum of Understanding with Sustrans, the sustainable transport charity, in relation to new cycle schemes on or connecting with our property.

  • In 20010/11 our

    • Provide a cyclepoint at Leeds station in 2010 in partnership with Northern Rail and West Yorkshire Passenger Transport Executive, which will provide secure, supervised parking for over 250 cycles and a range of cycling-related services, including sales, servicing, repairs and cycle hire
    • Install raised platform modules at stations with low platforms when third party funding becomes available
    • To continue to manage delivery of the Government’s 10-year programme of Access for All station accessibility improvements.
  •  This page has been externally assured by Bureau Veritas.