• Our communities

  • Our communities landing page top static image
  • Community commitments

    We're improving lives in our local communities

    • Helping people stay safe around the railway
    • Exceeding the expectations of the public
    • Being recognised as a good corporate citizen
    • Encouraging people to use the railways.

    Read more about our commitments
  • Community report card

    On Track Status

    Last year's target:

    To resolve lineside enquiries from the public within 20 days.

    We are on track to achieve our target

    Achieved Status

    Last year's target:

    To reduce rail crime and anti-social behaviour in 100 hotspots.

    We have achieved our target

    Achieved Status

    Last year's target:

    To recruit charity ambassadors from across our business.

    We have achieved our target

    Read more about our progress
  • Community safety

    Community safety

    We’re making our communities safer. Our interventions have helped reduce trespass and vandalism on the rail network in our top 100 locations by 48 per cent over the last year.

    Read more about community safety
    Charitable giving

    Charitable giving

    We support over 30 charities across Britain. Over the next two years our employees will help us to raise £1m for our charity of choice, Cancer Research UK.

    Read more about charitable giving
     
     
  • Safety

    Safety

    Rail continues to be the safest form of surface transport in Britain. Last year we held over 100level crossing safety events across Britain, targeting users with the message Would it Kill you to Wait?.

    More about community safety
  •  This page has been externally assured by Bureau Veritas.
  • Contacting us

    Travel enquiries

    For train tickets, refunds, timetables & journey planners please call:

    08457 48 49 50

    Or visit  nationalrail.co.uk

  • Network Rail helpline

    08457 11 41 41

    If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk

    Or contact us by email