Contacting us
Travel enquiries
For train tickets, refunds, timetables & journey planners please call:
08457 48 49 50
Or visit nationalrail.co.uk
Network Rail helpline
08457 11 41 41
If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk
Community report card
To resolve lineside enquiries from the public within 20 days
We are on track to achieve our target
To reduce rail crime and anti-social behaviour in 100 hotspots
We have achieved our target
To recruit charity ambassadors from across our business.
We have achieved our target
Community commitments
We're improving lives in our local communities
- Helping people stay safe around the railway
- Exceeding the expectations of the public
- Being recognised as a good corporate citizen
- Encouraging people to use the railways.
Community safety
We’re making our communities safer. Our interventions have helped reduce trespass and vandalism on the rail network in our top 100 locations by 48 per cent over the last year.
Charitable giving
We support over 30 charities across Britain. Over the next two years our employees will help us to raise £1m for our charity of choice, Cancer Research UK.
Safety
Rail continues to be the safest form of surface transport in Britain. Last year we held over 100level crossing safety events across Britain, targeting users with the message Would it Kill you to Wait?.
This page has been externally assured by Bureau Veritas.