• Our stations and passengers

    Back to overview
  • Our stations and passengers landing page top static image

  • Stations and passengers...

    We’re investing to deliver better stations and facilities for our passengers

    • Having safe and secure stations
    • Creating great travel environments
    • Exceeding the expectations of the public
    • Improving the economic value of the existing railway
    • Encouraging people to use the railways.

    Read more about our commitments

  • Stations and passengers report card

    Achieved Status

    Last year's target:

    To trial raised platform modules to improve accessibility.

    We have achieved our target

    Achieved Status

    Last year's target:

    To help implement the Leeds station travel plan.

    We have achieved our target

    Achieved Status

    Last year's target:

    To support heritage at stations like Kings Cross.

    We have achieved our target

    Read more about our progress
  • Sustainable Stations

    Sustainable stations

    There are innovative sustainability features at many of our stations, including some of the most iconic buildings in Britain, such as King's Cross station.

    Read more about sustainable stations
    A5 Accessibility

    Accessibility

    We are committed to giving greater access to many busy stations that only have step access, and to improving end-to-end journeys for passengers.

    Read more about accessibility
     
     
  • Our Stations and Passengers Safety

    Safety

    Rail continues to be the safest form of surface transport in Britain. We reduced the safety risk to passengers associated with our activity by almost 15 per cent in 2009/10.

    More about stations and passengers' safety

  •  

    This page has been externally assured by Bureau Veritas.

  • Contacting us

    Travel enquiries

    For train tickets, refunds, timetables & journey planners please call:

    08457 48 49 50

    Or visit  nationalrail.co.uk

  • Network Rail helpline

    08457 11 41 41

    If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk

    Or contact us by email