Contacting us
Travel enquiries
For train tickets, refunds, timetables & journey planners please call:
08457 48 49 50
Or visit nationalrail.co.uk
Network Rail helpline
08457 11 41 41
If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk
Report card
To roll out our new ethics policy.
We are on track to achieve our target
To reduce passenger safety risk by 3%.
We are on track to achieve our target
To win gold in the BitC CR Index.
We have achieved our target.
Our commitments
- Social sustainability
- Economic sustainability
- Environmental sustainability.
CEO's message
Our Chief Executive, Iain Coucher, is passionate about sustainability. He chairs our Corporate Responsibility Group and champions sustainability across the Company.
Read more in our CEO's messageCorporate responsibility
Corporate responsibility is all about doing the right thing – right for rail users, right for our customers, our people, the environment, and the communities we work in.
Read more about corporate responsibility
Safety
Rail continues to be the safest form of surface transport in Britain. We’re committed to running a business that is safe for passengers, our people, our contractors and for the public.
This page has been externally assured by Bureau Veritas.