• Year in review

  • Year in Review - Landing page main image
  • Our commitments

    • Social sustainability
    • Economic sustainability
    • Environmental sustainability.

    Read more about our commitments
  • Report card

    On Track Status

    Last year's target:

    To roll out our new ethics policy.

    We are on track to achieve our target

    On Track Status

    Last year's target:

    To reduce passenger safety risk by 3%.

    We are on track to achieve our target

    Achieved Status

    Last year's target:

    To win gold in the BitC CR Index.

    We have achieved our target

    Read more about our progress
  • CEOs message - Iain Coucher

    CEO's message

    Our former Chief Executive, Iain Coucher, is passionate about sustainability. He chaired our Corporate Responsibility Group and championed sustainability across the Company.

    Read more in our CEO's message
    Corporate Responsibility

    Corporate responsibility

    Corporate responsibility is all about doing the right thing – right for rail users, right for our customers, our people, the environment, and the communities we work in.

    Read more about corporate responsibility
     
     
  • Safety

    Safety

    Rail continues to be the safest form of surface transport in Britain. We’re committed to running a business that is safe for passengers, our people, our contractors and for the public.

    Read more about safety
  • This page has been externally assured by Bureau Veritas.
  • Contacting us

    Travel enquiries

    For train tickets, refunds, timetables & journey planners please call:

    08457 48 49 50

    Or visit nationalrail.co.uk

  • Network Rail helpline

    08457 11 41 41

    If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk

     contact us by email