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Birmingham New Street
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Disabled people's access policy
Our station pages include detailed information about accessibility and the help that is available to passengers.
If you need help, please contact the train operating company that you are traveling with. Each station's disabled access page includes the mobility assistance telephone number for train operators who use that station, or you can contact your train operator.
Information about stations managed by train operators is available at National Rail Enquiries.
We recognise our obligations under the Equality Act 2010 and we are constantly working to improve access for our disabled passengers at our stations:
Whenever we rebuild or refurbish a station, we always follow guidelines of the Equality Act 2010 and make sure that all platforms are accessible for wheelchair users and others with impaired mobility.
If you would like to find out more about our disabled people’s protection policy, we have published our generic statement of policy, Making Rail Accessible (PDF, 630 KB) which applies to all of our managed stations. It is also available in large print format (PDF, 883 KB).