Disabled access at our stations
We have provided detailed information about the disability access arrangements, procedures and services for each of our stations.
If you are traveling by train and need additional help, please contact the train operating company that you are traveling with. Please see contact details for each TOC.
Disabled People's Protection Policy (DPPP) at our stations
We recognise our obligations under the Disability Discrimination Act (DDA). We are constantly working to improve access for our disabled passengers at our stations:
- For wheelchair users and people with impaired mobility - we have installed lifts & ramps, improved car-parking spaces & disabled toilets and introduced mobility assistance buggies, where operationally possible.
- For people with impaired hearing - we have installed induction loops at information offices & text phones at station receptions.
- For people with impaired vision - we have installed colour contrasted Wayfinder signage. We also introduce tactile paving when making changes to our stations.
Whenever we re-build or refurbish a station, we always comply with the current DDA requirements in order that all platforms are accessible for wheelchair users and others with impaired mobility.
If you would like to find out more about our Disabled People’s Protection Policy (DPPP), we have published our generic statement of policy in PDF which is applicable to all of our managed stations. The DPPP is also available in large print format.
A matrix summarising the accessibility of all 18 Network Rail managed stations is also available.