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  • Ticket refunds

    The train operating companies run the passenger trains and you need to contact them about ticket refunds

  • Where to get a ticket refund

    If you bought your ticket from:

    • A ticket office or self-service machine at a station - you need to return your ticket to the ticket office at any station (it does not have to be the station where you bought the ticket)
    • A travel agent - you need to return your ticket to the travel agent who sold it to you
    • A website or telesales office run by one of the train operating companies - you need to return it to the address that they specify.

    General information about ticket refunds

    You can find general information about ticket refunds in Section E of the National Rail Conditions of Carriage which is available on the National Rail website. 
     

  • National Rail Enquiries

    Station ticket machinesNational Rail Enquiries is the official information service for Britain’s train companies.

    Timetables, tickets and fares

    They provide impartial advice on timetables, fares (including promotions), train companies, stations and destinations in Great Britain.

    0845 748 4950