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Timetables and travel
Our Railway's Future
Engineering works and service alterations
Tickets and running times
Find a train operator
Keeping Scotland moving
Train ticket information
The train operating companies run the passenger trains and you need to contact them about ticket refunds
If you bought your ticket from:
You can find general information about ticket refunds in Section E of the National Rail Conditions of Carriage which is available on the National Rail website.
National Rail Enquiries is the official information service for Britain’s train companies.
They provide impartial advice on timetables, fares (including promotions), train companies, stations and destinations in Great Britain.
0845 748 4950