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Timetables and travel
Our Railway's Future
Engineering works and service alterations
Tickets and running times
Find a train operator
Keeping Scotland moving
Train ticket information
Storm damage and flooding
We don't run trains or sell tickets and we can't issue refunds.
The place to go for a refund will vary depending on where you bought your ticket:
Return your ticket to the ticket office at any station - it does not have to be the station where you bought it.
Return your ticket to the address specified by that company.
Links to train company contact web pages.
You need to return your ticket to the travel agent who sold it to you.
For general information about refunds see section E of National Rail's conditions of carriage.
National Rail Enquiries is the official information service for Britain’s train companies.
They provide impartial advice on timetables, fares (including promotions), train companies, stations and destinations in Great Britain.
0845 748 4950