Facilities at Birmingham New Street

Ticket office:

Travel centre (for enquiries):

Ticket machines: concourse, by the reception and by the Navigation Street entrance.

Alternatively, for train times, tickets and real-time information visit National Rail Enquiries, 0845 7 48 49 50.

Men's, ladies' and accessible toilets are by platform 6, with a further men's and accessible toilet by platform 9.

Baby changing facilities are next to the ladies' toilets on platform 6.

There are several cash dispensers on the concourse.

You can buy foreign currency at Eurochange by the Station Street entrance.

On the concourse near platform 10.

The police station is outside the main entrance, past the shops.

For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. In an emergency call 999.

You can leave luggage at Excess Baggage by the High Street/Bullring entrance.

For more information call 0121 632 6884 or visit Excess Baggage.

The lost property counter is in the left luggage office. There is a charge for reclaimed items.

Report lost property online or call Excess Baggage on 0121 632 6884.

There are no luggage trolleys because the platforms are too narrow.

There are a number of photo booths at the station for passports etc.

Pay as you go wireless internet access is available from: