Tickets and information
The ticket office is open 24 hours.
There is a low counter and ticket machines.
For tickets, timetables and real-time information visit National Rail Enquiries, 0845 7 48 49 50, or contact the train operator:
Station reception, platform 1 (020 7922 6793):
- Monday to Friday 07:00 - 22:00
- Saturday and Sunday 08:00 - 20:00
Toilets and baby changing
Toilets, by platform 1:
Accessible toilets / baby changing are in the station reception:
- Monday to Friday 07:00 - 23:00
- Saturday and Sunday 07:00 - 22:00
Showers
Men's and women's, on platform 1 with the toilets, £5:
Telephones
There are pay phones near the Underground entrance.
There is no textphone.
Wi-Fi
Pay as you go wireless internet access is available from:
British Transport Police
There is no BTP station at Paddington but they patrol, supported by our dedicated security team.
Tel 0800 40 50 40 (24 hours), in an emergency call 999.
British Transport Police website
Left luggage
You can leave luggage at Excess Baggage on platform 10.
- Monday to Sunday 07:00 - 23:00
For information visit Excess Baggage or call 020 7262 0344.
Lost property
The lost property counter is in the left luggage office.
- Monday to Friday 09:00 - 17:00
Report lost property online or call Excess Baggage on 020 7262 0344.
Trolleys
Coin operated trolleys (£1, refundable) are available at several points including Heathrow Express platforms.
A porter service is also available.
Photo booths
There are booths for passport photos etc.
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Waiting rooms
Waiting room: platform 1, next to to the ladies' toilets.
First class lounge: platform 1, close to the taxi rank exit.