• Facilities at Liverpool Lime Street station

  • Tickets and Information
    Tickets and information

    Booking office/travel centre: on the concourse near Lord Nelson Street.

    • Monday to Sunday 08:00 - 18:45

    Ticket machines: near the travel centre, outside the Virgin information point on platform 7-8 and on the south concourse city-side wall.

    You can collect pre-booked Virgin tickets from their information point.

    Tickets, timetables and real-time information are available from National Rail Enquiries, 0845 7 48 49 50.

    Alternatively contact the train operator:

    Toilets and baby changing
    Toilets and baby changing

    Men's, ladies' and accessible toilets and baby changing facilities are near the Lord Nelson Street entrance.

    • Daily 06:00 - 23:00

    The accessible toilets require a RADAR key - ask a member of staff if you haven't got one.

    Cash and Bureau De Change
    Cash
    There are cash machines half way down platform 7.
    Telephones
    Telephones
    Outside the ticket office.
    Wi-Fi
    Wi-Fi

    Pay as you go wireless internet access is available from:

    British Transport Police
    British Transport Police

    The BTP station is in Rail House on Lord Nelson Street.

    For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. There is a direct phone line near the travel centre. In an emergency call 999.

    British Transport Police website 

    Left Luggage
    Left luggage

    You can leave luggage at Excess Baggage, opposite the Northern Rail travel centre.

    • Monday to Thursday 07:00 - 21:00
    • Friday to Saturday 07:00 - 23:00

    For more information call 0151 707 8594 or visit Excess Baggage.

    Lost Property
    Lost property

    The lost property counter is in the left luggage office. There is a charge for reclaimed items.

    • Monday to Friday 09:00 - 17:00

    Report lost property online or call Excess Baggage on 0151 707 8594.

    Trolleys

    There are several bays:

    • Platforms 2/3, 4/5, 7 and 8
    • Lord Nelson Street
    • Skelhorne Street

    They are coin operated - a £1 deposit is refunded when you return the trolley to a bay.

    Waiting room
    Standard and Virgin first class waiting rooms are on platform 7.
    Photo Booths
    Photo booths
    On the concourse and by platform 7.
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