Station accessibility
All entrances are step free.
Requesting assistance
If you need help, speak to a member of staff on the concourse or go to the reception by platform 10, open Monday to Friday 07:00-19:00. At other times call 020 7295 2789 or 0778 892 4382.
Alternatively contact the train operator, ideally 48 hours in advance:
- c2c - 01702 357 640 (Monday to Friday 08:00 - 20:00, Saturday and Sunday 08:00 - 16:00)
- Greater Anglia / Standsted Express - 0800 028 2878, textphone 0845 606 7245 (Monday to Sunday 08:00 - 22:00)