Tickets and information
Ticket office - opposite platforms 16-17.
Note: the station closes after the last train has left, only the ticket office is accessible.
There are also ticket machines on the concourse.
For tickets, timetables and real-time information visit National Rail Enquiries, 0845 7 48 49 50 or the train operator.
Trains from Waterloo are operated by:
Toilets and baby changing
Men's, women's and baby changing: Opposite platform 19. They open 15 minutes after the station opens.
Accessible: Opposite platform 19, and through the main arch (exit 3) on the left (RADAR key required).
Cash and bureau de change
Cash dispensers: There are several ATMs on the concourse.
Bureau de change: Near the Waterloo Bridge and South Bank entrances.
Telephones
By the Westminster Bridge Road and South Bank entrances.
Wi-Fi
Pay as you go wireless internet access is available from:
British Transport Police
The BTP have a station in Holmes Terrace, next to Waterloo station.
For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. In an emergency call 999.
British Transport Police website
Left luggage
You can leave luggage at Excess Baggage between platforms 11 - 12.
- Monday to Sunday 07:00 - 23:00
For more information visit Excess Baggage or call 020 7401 8444.
Lost property
The lost property office is in Lower Road. Take the escalators or lift opposite platforms 4-5 (exit 2) to the lower level, turn right and turn right again.
- Monday to Friday 07:30 - 19:00
Telephone 020 7401 7861.
Trolleys
Available from trolley points around the station. £1 deposit, returned when you return it to one of the trolley points.
Photo booths
There is a photo booth next to exits 1 and 2 for photos for passports, travel passes and other identity documents.
Car hire
Car hire is available from
Zipcar on Spur Road.