Facilities at Fenchurch Street station

Tickets and information

The travel centre is at the back of the concourse:

Monday to Saturday 05:45 - 21:40
Sunday 07:15 - 21:40

There is also a ticket office on the Tower Hill side:

Monday to Friday 05:45 - 21:00
Saturday 05:45 - 20:30
Sunday 08:15 - 17:30

Ticket machines (some accessible): on the upper concourse by the Fenchurch Place and Crosswall (Tower Hill) entrances.

For timetables and real-time information visit National Rail enquiries or call them on 08457 48 49 50.

View contact details and routes for train operators serving Fenchurch Street.

Toilets and baby changing

Men's, women's and accessible unisex toilets: on the lower concourse near the lifts at the Fenchurch Place entrance.

Baby changing facilities: in the accessible toilet.

Cash

There are several ATMs at the Fenchurch Place entrance.

Telephones

There are payphones at the Fenchurch Place and Crosswall (Tower Hill) entrances.

There is no textphone.

Waiting room

There is no waiting room.

British Transport Police

There is no BTP station at Fenchurch Street.

For assistance call 0800 40 50 40 (24 hours) or speak to any member of station staff. In an emergency call 999.

British Transport Police website

Lost property

Go to the customer information point on the upper concourse by the Fenchurch Place entrance or call c2c lost property on 01702 357 699 (Monday to Friday 07:30 - 15:30).

Left luggage

There is no left luggage facility - the nearest is at Liverpool Street station.

Trolleys

There are no luggage trolleys available.

If you need help with luggage call 01702 357 640 in advance. Assistance is free for disabled passengers.

Wi-Fi

Pay as you go wireless internet access is available from:

Photo booths

There are no photo booths.