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Retail at our stations
Station planning and design
Access for all
Birmingham New Street
Getting the best for Britain's stations
There are over 2,500 stations across Britain, with 18 of the biggest and busiest run by Network Rail. The remainder are leased to train operating companies who are responsible for their day-to-day running.
Major station redevelopments like at King's Cross and Birmingham New Street will transform people's journeys by providing accessible, spacious and pleasant facilities. Improvements are also being made at hundreds of smaller stations across the country, and many more schemes are planned.
The guide helps design teams to see whether their plans will deliver better stations through making them accessible and easy to use, integrate well with their communities and make a positive economic, social and environmental impact.
The guide takes forward the findings of our Action Stations initiative and will be used by Network Rail as part of its planning process. It covers stations of any size or type, so can also be used by rail industry and other partners alongside their own policies and standards.
Action Stations sought people's views on our 10-point plan for the future of stations. The results showed that provision of ‘the basics’ – seated waiting areas, toilets, ticket sales facilities, cash points and reliable information – was still of primary importance for passengers.
The findings also showed that as the size of a station increases, passengers have an appetite for more extensive facilities.
Our Station Design Principles set out the 12 principles by which Network Rail intends to lead and evaluate station designs so that they satisfy customer expectations and operational requirements.
Our Action Stations booklet shows the kind of work that is already underway.