If your enquiry is an emergency, including personal safety, bridge strike, line access or track issues, please contact our National Helpline on 08457 11 41 41.
Comments and suggestions
Please use this form to make your comments or suggestions. We aim to reply to you in full within ten working days. If we are unable to do this, we will keep you updated every few weeks until your case is resolved.
If you are deaf or hard of hearing, dial 18001 followed by 08457 11 41 41 from your textphone to activate Typetalk.
Tickets, timetables, staff and trains
We are unable to answer enquiries about timetables, ticket pricing, station staff or the running of trains. These enquiries should be directed to the relevant train operator or to National Rail Enquiries, 08457 48 49 50.