Contact Us

Network Rail’s Customer Service team manages commercial relationships with customers. Please see the appropriate contacts for your specific business area.

For general enquiries, please refer to our Community Relations section. An e-mail form is available should you be unable to find the answer to your question.

Franchise replacement and extension
New passenger track access for new passenger train operators 
Rolling stock
Station Access
Leases for Stations and Depots

Franchise replacement and extension

Franchising: 

Juliet Brilliant
Commercial Manager, Contracts & Franchising
Network Rail
Kings Place
90 York Way
London N1 9AG
020 3356 9285
Juliet.Brilliant@networkrail.co.uk


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New passenger track access for new passenger train operators

Requests

Juliet Brilliant
Commercial Manager, Contracts & Franchising
Network Rail
Kings Place
90 York Way
London N1 9AG
020 3356 9285
Juliet.Brilliant@networkrail.co.uk


Complaints

Barbara Barnes
Network Rail
Kings Place
90 York Way
London N1 9AG
020 3356 9564
Barbara.Barnes@networkrail.co.uk

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Rolling Stock

Requests - Technical and safety acceptance process

Neil Barnatt
Head of Acceptance Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 8057
Neil.Barnatt@networkrail.co.uk

Requests – Vehicle change process

Neil Roberts
Vehicle Change Policy Specialist
Regulation and Contract Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 9194
Neil.Roberts4@networkrail.co.uk

Complaints concerning the technical and safety acceptance process

Andy Doherty
Director Railway Systems and Vehicle Engineering
Acceptance Services
Network Rail
40 Melton Street
London NW1 2EE
Andy.M.Doherty@networkrail.co.uk

Complaints concerning the vehicle change process

Paul Plummer
Director, Planning & Regulation
Network Rail
40 Melton Street
London NW1 2EE
Paul.Plummer@networkrail.co.uk

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Station Access

Requests for information/ complaints regarding train operators’ access to Network Rail managed stations

Derek W. Richards
Station Access  Manager
Network Rail Infrastructure Limited
40 Melton Street
London NW1 2EE
Tel:  020 7557 8852
Fax:  020 7557 9113
Derek.Richards@networkrail.co.uk

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Leases for Stations and Depots

Southern Region
Robert Hayward
Operational Estate Manager
Network Rail
Waterloo Station
London
SE1 8SW
Tel: 020 7922 2657
Robert.Hayward@networkrail.co.uk

Western
Kevin Miller
Operational Estate Manager
Network Rail
Bristol and Exeter House
Lower Approach Road
Temple Meads
Bristol
BS1 6QF
Tel: 0117 934 7718
Kevin.Miller@networkrail.co.uk

London North Eastern/Anglia
John Cooper
Operational Estate Manager
Network Rail
George Stephenson House
Toft Green
York
YO1 6JT
Tel: 01904 389 696
John.Cooper@networkrail.co.uk

London North Western
Derek Owen
Operational Estate Manager
Network Rail
100 Wharfside Street
Birmingham
B1 1RT
Tel: 0121 345 3008
Derek.Owen@networkrail.co.uk

Scotland
Alan Muir
Operational Estate Manager
Network Rail
58 Port Dundas House
Glasgow Buchanan House
Glasgow
G4 0LQ
Tel: 0141 555 4402
Alan.Muir2@networkrail.co.uk

Complaints

Alan Garnell 
Franchise Lease & Freight Manager
8th Floor, 1 Eversholt Street
London NW1 2DN
Tel: 020 7904 7741 
Alan.Garnell@networkrail.co.uk

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