Contact Us
Network Rail’s Customer Service team manages commercial relationships with customers. Please see the appropriate contacts for your specific business area.
Freight connections
Infrastructure Capability
Rolling stock
Complaints
Freight Connections
Our Customer Service team is responsible for developing Network Rail’s freight business. The team manages relationships with the freight operating companies and all of our freight private siding agreements and connection agreements. The first point of contact for all freight matters is the relevant Network Rail Senior Route Freight Manager.
Scotland Route
Anne MacKenzie
Senior Route Freight Manager
Bay 3-87, Floor 3, Buchanan House
58 Port Dundas Road
Glasgow G4 OLQ
0141 555 4019
London North Eastern Route
Richard Iggulden
Senior Route Freight Manager
Floor 4, A' Block, George Stephenson House
Toft Green
York YO1 6JT
01904 383 165
London North Western Route
Steve Rhymes
Senior Route Freight Manager
Desk 366, The Mailbox
100 Wharfside Street
Birmingham B11RT
0121 345 3366
Western Route
Peter Willey
Senior Route Freight Manager
125 House, 1 Gloucester Street
Swindon SN11GW
01793 515 686
South East (Anglia, Kent, Sussex & Wessex) Routes
Guy Bates
Waterloo General Offices
Suite 2, Floor 4,
Waterloo Station,
London SE1 8SW
020 7921 5689
Property
Alan Garnell
Franchise Lease & Freight Manager
8th Floor, 1 Eversholt Street
London NW1 2DN
Tel: 020 7904 7741
Alan.Garnell@networkrail.co.uk
Infrastructure Capability
Up to date information on the rail freight network in Britain
Steve Walston
Access Co-ordinator
Operations and Customer Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 8099
stephen.walston@networkrail.co.uk
Rolling Stock
Requests - Technical and safety acceptance process
Neil Barnatt
Head of Acceptance Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 8057
Neil.Barnatt@networkrail.co.uk
Requests – Vehicle change process
Neil Roberts
Vehicle Change Policy Specialist
Regulation and Contract Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 9194
Neil.Roberts4@networkrail.co.uk
Complaints concerning the technical and safety acceptance process
Andy Doherty
Director Railway Systems and Vehicle Engineering
Acceptance Services
Network Rail
40 Melton Street
London NW1 2EE
Tel: 020 7557 8060
Andy.M.Doherty@networkrail.co.uk
Complaints concerning the vehicle change process
Paul Plummer
Director, Planning & Regulation
Network Rail
40 Melton Street
London NW1 2EE
Paul.Plummer@networkrail.co.uk
Complaints
Alan Garnell
Franchise Lease & Freight Manager
8th Floor, 1 Eversholt Street
London NW1 2DN
Tel: 020 7904 7741
Alan.Garnell@networkrail.co.uk