Working Together
Contact Us
There’s always a real person at Network Rail to deal with your specific enquiry. Network Rail people are approachable, helpful and knowledgeable. We encourage you to contact them if you have any other enquiry that you have not been able to find the answer to on our website.
Requests
Click below for individual contacts at Network Rail - people dedicated to helping you.
Passenger Services
Freight Services
Stations
Commercial Property
Investment in the Network
Network Interface
Community Railways
Supply of Services or Products
Complaints
Where a contact person cannot resolve your complaint, you may make it in writing to the Head of Customer Service:
Barbara Barnes
Head of Customer Service
40 Melton Street
London NW1 2EE
Barbara.Barnes@networkrail.co.uk
Review of the Code of Practice
To improve our effectiveness, we are committed to reviewing and improving the Code of Practice. We welcome your suggestions on how it can be improved. Please contact:
Regulatory Legal and Compliance Manager
Network Rail
40 Melton Street
London NW1 2EE
Geoffrey.Kitchener@networkrail.co.uk